Patrick Lamb
Professional Bio
I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains. I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.
Some still doubt value of client satisfaction interviews
In Search of Great Customer Experiences ·
Valorem named again to BTI Client Service A-Team
In Search of Great Customer Experiences ·
Nicole Auerbach wonders why inside counsel aren’t changing faster
In Search of Great Customer Experiences ·
Some free advice to recent law grads
In Search of Great Customer Experiences ·
Quick review of Content Marketing and Publishing Strategies for Law Firms
In Search of Great Customer Experiences ·