Richard S. Granat

Latest Articles

Under the guise of consumer protection, North Carolina has passed new legislation, at the direction of the North Carolina Bar, that imposes restrictions on distributing self-help legal software over the Internet. Rather than protecting consumers, this legislation is a frightened response by the North Carolina Bar to protect their lawyer’s incomes from the impact of advances in Internet technology that provide new ways for people to solve their legal problems at low cost. The restrictions…
LegalZoom® which started as a legal document web site based on individual transactions is gradually shifting towards a new business model based upon recurring revenue. Under the guidance of Premira, a private equity fund and now the majority shareholder of LegalZoom®, the company has launched a legal plan that adds legal advice to the purchase of its documents. Premira, is a specialist in helping companies create recurring revenue streams, it’s most recent success being…
At a strategic level, organizations need to establish which clients they wish to serve more effectively or which clients do they seek to acquire through a web-based strategy. This requires an understanding of consumer behaviour on the Net and how consumers and clients makes choices between providers when they purchase legal services. This strategic direction then needs to be supported by an operational review: establishing the processes and people required to successfully deliver such services.…