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Under the guise of consumer protection, North Carolina has passed new legislation, at the direction of the North Carolina Bar, that imposes restrictions on distributing self-help legal software over the Internet. Rather than protecting consumers, this legislation is a frightened response by the North Carolina Bar to protect their lawyer’s incomes from the impact of advances in Internet technology that provide new ways for people to solve their legal problems at low cost. The restrictions…
A Happy and Healthy New Year to everyone. Its 2018, a new year and time for a change. Since about 2000 I have been working on the concept of online legal services and “elawyering”. Since about 2000 I have been working on the concept of online legal services and “elawyering”. Beginning in 2000, I co-chaired the American Bar Association’s eLawyering Task Force, with my colleague Marc Lauritsen, publishing articles about the eLawyering concept,…
LegalZoom® which started as a legal document web site based on individual transactions is gradually shifting towards a new business model based upon recurring revenue. Under the guidance of Premira, a private equity fund and now the majority shareholder of LegalZoom®, the company has launched a legal plan that adds legal advice to the purchase of its documents. Premira, is a specialist in helping companies create recurring revenue streams, it’s most recent success being…
Marc Andreessen quipped in 2011: “Software is eating the world”. The legal profession is not immune from this development. Law has a high information component. In a large sense, law is information or as Bill Palin, the young lawyer who won the ABA’s Legal Hackathon at last year’s ABA Annual Meeting, says, Law is Code. We are already seeing how Andreesen’s prediction is working its way through the legal profession. If you want to learn…
At a strategic level, organizations need to establish which clients they wish to serve more effectively or which clients do they seek to acquire through a web-based strategy. This requires an understanding of consumer behaviour on the Net and how consumers and clients makes choices between providers when they purchase legal services. This strategic direction then needs to be supported by an operational review: establishing the processes and people required to successfully deliver such services.…