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I read a growing number of articles about data analytics and AI in the legal market. Few, however, provide as much detail of how systems work as I would like. Around the time I was ruing that fact, I exchanged tweets with Intapp about data analytics. That led to some private messages and, subsequently, a couple of phone calls to learn more about Intapp Pricing and Engagement DNA. I report here on what I learned…
Almost all players in the legal market talk about innovation. Law firms start incubators, clients demand innovation, and providers promote their innovative solutions. But just what is innovation, who’s doing it, and how do rank and file legal market workers handle it? [Jean O’Grady and I jointly prepared this post. She published a similar post to this earlier today. I will participate in innovation sessions at both ILTACon 2019 and American Association of Law Libraries
Lessons for Lawyers from a Low Cost Indian Hospital is an inspiring 👌 story contributed by regular Dialogue contributor Ron Friedmann . You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be music to law firm partners’ ears, but it…
In the last couple of years, I have written blog posts questioning the hype around legal artificial intelligence (AI) and legal innovation? Has the time come to focus on legal technology hype? I think so. In this post, I share some dynamic Twitter exchanges from last week. I’ve not used this exact format before so am trying it out. For each of three Twitter threads, I will make some introductory comments and leave it to…
You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be music to law firm partners’ ears, but it should sound melodious to clients. The article tells a great story. Dr. Devi Shetty, a masterful heart surgeon is the founder and…
Should law firms invest more in competitive intelligence? In my still relatively new role as Chief Knowledge + Information Officer at LAC Group, it’s a new question for me. Introduction In some ways, whether law firms should invest more in competitive intelligence (CI) is a very old question. Why old? I write about how lawyers can practice better and how law firms can improve their business operations. You may not have noticed, but my…
Introduction Markets change; they shift, they grow, they shrink. Think of change as a curve over time. What shape curve best represents changes in Big Law service delivery? Service delivery here means how law firms – and law departments – deliver legal advice. That includes the mix of labor, the use of budgets and project plans, self-serve options, technology that improves efficiency + effectiveness, and frequency of communicating with clients. Graphing service delivery changes requires…
A couple of weeks ago I presented an interactive session on how law firm libraries can create new value at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). In this post, I share my slides, some session highlights, the voting results of the interactive portion, and a link to my live presentation. Session Goals. I’ve appended my slides below and you can listen to…
I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian law firms. Mary Abraham, Oz Benamram, and I organize the meeting. To prepare for it, we survey invitees toward the end of each year to learn about current KM priorities and plans. We share detailed survey results with respondents and I publicly share…
This is a live post of the session Partnering with Clients to Drive Practical Innovation at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). The presenters are Toby Brown, Chief Practice Management Officer, Perkins Coie LLP and Gwyneth McAlpine, Director of Knowledge Management Services, Perkins Coie LLP. The full session description appears at the end. This is a live post. I publish it as…