Ron Friedmann

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The legal software landscape for large law firms has changed significantly in the last few years. It’s way more interesting and dynamic than even five years ago. I recap here my current thinking and welcome comments. Where We Were Five Years Ago: Stagnation Five years ago, the legal software landscape, especially enterprise software for large law firms, seemed badly stalled. I wrote a blog post then questioning the future of law-firm specific platforms. At the…
The legal software landscape for large law firms has changed significantly in the last few years. It’s way more interesting and dynamic than even five years ago. I recap here my current thinking and welcome comments. Where We Were Five Years Ago: Stagnation Five years ago, the legal software landscape, especially enterprise software for large law firms, seemed badly stalled. I wrote a blog post then questioning the future of law-firm specific platforms. At the…
I am pleased to share the news that effective 2 January 2019, I started as Chief Knowledge + Information Officer at LAC Group. You can read the company press release here.  Los Angeles-headquartered LAC Group provides critical knowledge and information management solutions such as competitive intelligence, research services, preservation and archival services, spend and cost management as well as knowledge management services for Fortune 500 companies, law firms, Hollywood studios, academic institutions and government…
My verdict is in: even a high-end tablet is not a great substitute for a laptop computer. And a related one: a bigger tablet comes with trade-offs versus a smaller tablet. For this, my last post of 2018, instead of a 2019 prediction or comment on the legal market, I am focusing on personal productivity. I focus on Apple products here but the trade-offs and conclusions likely apply to equivalent devices / options in the…
Do you have FOMO – fear of missing out on new legal technology? You are not alone. Many publications and conferences suggest legal tech will disrupt lawyers. And that unless you license many new tools, you’ll fall behind. To address this fear, I recently collaborated on a white paper about legal technology with LOD, Lawyers on Demand. LOD is “one of the largest and fastest growing flexible legal services businesses, continuing to lead the…
If law firms could make one change to improve client value, what would it be. I Tweeted that on 26 November 2018 as Question of the Week. That Tweet spawned many great replies, which I share here. If you don’t know Twitter, welcome to the chaos. I start with my question about client value. From there, if the answers seem random, that’s simply a function of different answers or my selecting parts of a dialog.…
If law firms could make one change to improve client value, what would it be. I Tweeted that on 26 November 2018 as Question of the Week. That Tweet spawned many great replies, which I share here. If you don’t know Twitter, welcome to the chaos. I start with my question about client value. From there, if the answers seem random, that’s simply a function of different answers or my selecting parts of a dialog.…
This post offers highlights of the annual Altman Weil CLO Survey. In my view, the Chief Legal Officer (CLO) Survey is one of the better legal market surveys. It has been conducted since 2010, has a good sample size, and asks many of the same questions year to year. Asking the same question each year provides somewhat comparable longitudinal data (not entirely comparable because the respondent set likely changes). In this summary, I focus…
Mainstream media articles often hold lessons for large law firms – if management can look beyond the industry and story-line specifics. And some days, articles coincidentally group to offer a lesson book. The Friday, 2 November 2018 print edition of the Wall Street Journal published three articles that made me think about a range of Big Law issues. Assessing the Life Time Value of a Client A front-page story, Secret Scores Shape Customer Service,…
What Blockchain Can Teach Legal About Service Models is a live post from the conference Knowledge Management in the Legal Profession, presented by Ark. I post as a session ends, so please forgive typos or errors in understanding. The presenter is John Alber, Practical Futurist, Institute for the Future of Law Practice. The session description is at the end of this post. John Alber, Futurist, talking about Blockchain at Ark KM John will talk about…