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You may be surprised that a low cost hospital chain in India offers multiple lessons for lawyers. The World’s Cheapest Hospital Has to Get Even Cheaper (Business Week, 26 March 2019) explains how an already-low-cost operation can go even lower. That message may not be music to law firm partners’ ears, but it should sound melodious to clients. The article tells a great story. Dr. Devi Shetty, a masterful heart surgeon is the founder and…
Should law firms invest more in competitive intelligence? In my still relatively new role as Chief Knowledge + Information Officer at LAC Group, it’s a new question for me. Introduction In some ways, whether law firms should invest more in competitive intelligence (CI) is a very old question. Why old? I write about how lawyers can practice better and how law firms can improve their business operations. You may not have noticed, but my…
Introduction Markets change; they shift, they grow, they shrink. Think of change as a curve over time. What shape curve best represents changes in Big Law service delivery? Service delivery here means how law firms – and law departments – deliver legal advice. That includes the mix of labor, the use of budgets and project plans, self-serve options, technology that improves efficiency + effectiveness, and frequency of communicating with clients. Graphing service delivery changes requires…
A couple of weeks ago I presented an interactive session on how law firm libraries can create new value at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). In this post, I share my slides, some session highlights, the voting results of the interactive portion, and a link to my live presentation. Session Goals. I’ve appended my slides below and you can listen to…
I report here on the 2019 Knowledge Management (KM) Summit survey results. The Summit is a meeting of about 80 senior knowledge management professionals from large US, UK, and Canadian law firms. Mary Abraham, Oz Benamram, and I organize the meeting. To prepare for it, we survey invitees toward the end of each year to learn about current KM priorities and plans. We share detailed survey results with respondents and I publicly share…
This is a live post of the session Partnering with Clients to Drive Practical Innovation at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). The presenters are Toby Brown, Chief Practice Management Officer, Perkins Coie LLP and Gwyneth McAlpine, Director of Knowledge Management Services, Perkins Coie LLP. The full session description appears at the end. This is a live post. I publish it as…
This is a live post of the keynote session, Putting Intelligence in BP Decision Makers’ Hands, at the Ark conference Best Practices & Management Strategies for Law Firm Library, Research & Information Services (aka Ark Library). The presenter is Angela McKane, Lead, Technology Intelligence, BP. The full session description appears at the end. This is a live post. I publish it as a session finishes. Please excuse any typos or misunderstandings of meanings. Will…
The report Alternative Legal Service Providers 2019 was released last week. Perhaps influenced by the subtitle, “Fast Growth, Expanding Use and Increasing Opportunity”, the many articles covering it suggested the findings portends trouble for law firms. I read the report differently. Below, I focus on a few findings and statements that stuck out for me. This is not a summary so I recommend reading the entire report to learn more about alternative legal service providers.…
A battle is underway for talent in the legal market. I started drafting this post a few days ago and just now read an article from this morning, Casey Flaherty, Jae Um Join Baker McKenzie’s Innovation Team. Before I turn to the battle for legal talent, congratulations to Jae and Casey and to David Cambria, who made waves when he joined Baker McKenzie to run legal service delivery from his legal ops perch.…