{
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    "@type": "Article",
    "headline": "Who’s liable for AI hallucinations in customer service? Dr. Rick, Dr. Nick, and the chatbot that went too far",
    "url": "https://www.lexblog.com/2026/09/16/whos-liable-for-ai-hallucinations-in-customer-service/",
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    "datePublished": "2026-09-16T09:48:30-04:00",
    "dateModified": "2026-09-16T09:51:16-04:00",
    "author": {
        "@type": "Person",
        "name": "Dr. Nico Brunotte, Christian Kohli"
    },
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    "sourceUrl": "https://www.technologyslegaledge.com/?p=7481",
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