It’s 6:45 on a Monday night. I am in our family kitchen checking the lasagna, frantically tossing salads and slicing garlic bread. The table in our dining room has been extended with a card table at one end and a
Continue Reading It All Happens Around the Table
I recently read a blog post about the importance of client trust to business development and it really resonated with me. Written by Tara Weintritt at the Wicker Park Group, I encourage you to take two minutes to go here
Continue Reading How to Build Business By Giving it Away
I just finished The Art of Innovation: Lessons in Creativity from IDEO, America’s Leading Design Firm at the recommendation of Dave Gray. (See more of his recommendations here. You cannot go wrong with any of his suggestions.)
While written
Continue Reading Small Innovations Are Still Innovations
I have been doing a lot of reading lately on the need for law firms to refocus their strategy on the client. This refocus includes everything from better understanding the client and the client’s business to providing an exceptional client
Continue Reading Must Read Books: Law Firm Client Service
A couple months ago, I had the opportunity to do a quick tour of Shipt’s Birmingham headquarters with its new CEO, Kelly Caruso, and her team.
Kelly is a Leadership Birmingham classmate of mine and fellow Minnesotan. She took the
Continue Reading Shipt’s Growing Presence on the Birmingham Skyline
Yesterday, on the way from work to a holiday event, I got in a car accident. Everyone involved was unhurt and my car suffered blessedly minimal damage such that I could drive away after all of the accident reporting was
Continue Reading The Thanksgiving Post Prompted By a Car Accident
A few years ago, law firm Paul Hastings re-titled their administrative assistants to “client service assistants.” Why? To emphasize that the job of all Paul Hastings employees is ultimately to serve the clients.
I am not a Paul Hastings client,
Continue Reading Three Ways to Put Your Legal Assistant on the Front Lines of Client Service
What does the headquarters of a hip and growing women’s wear retailer look like?
Not surprisingly, it looks pretty inviting. And from me, a self-professed lover of hospitable and welcoming office spaces, this is the ultimate compliment. Who wouldn’t want
Continue Reading Evereve: The Office Side of a Retail Brand
It is said that you cannot put lipstick on a pig, but OTJ Architects proves that you can transform a below grade common area into valuable and attractive space with good design.
The Foundry
OTJ took what was effectively basement
Continue Reading Basements Done Right
Can a law firm with 14 offices around the United States and Europe consolidate all of its shared services operations to one location, and in the process save money and improve productivity?
The answer is “yes” if you ask Fish
Continue Reading Fish & Richardson’s Shared Services Hub: A Case Study on How to Successfully Consolidate Operations
