
It’s 6:45 on a Monday night. I am in our family kitchen checking the lasagna, frantically tossing salads and slicing garlic bread. The table in our dining room has been extended with a card table at one end and a
I recently read a blog post about the importance of client trust to business development and it really resonated with me. Written by Tara Weintritt at the Wicker Park Group, I encourage you to take two minutes to go here…
I just finished The Art of Innovation: Lessons in Creativity from IDEO, America’s Leading Design Firm at the recommendation of Dave Gray. (See more of his recommendations here. You cannot go wrong with any of his suggestions.)
While written…
I have been doing a lot of reading lately on the need for law firms to refocus their strategy on the client. This refocus includes everything from better understanding the client and the client’s business to providing an exceptional client…
Yesterday, on the way from work to a holiday event, I got in a car accident. Everyone involved was unhurt and my car suffered blessedly minimal damage such that I could drive away after all of the accident reporting was…
A few years ago, law firm Paul Hastings re-titled their administrative assistants to “client service assistants.” Why? To emphasize that the job of all Paul Hastings employees is ultimately to serve the clients.
I am not a Paul Hastings client,…
It is said that you cannot put lipstick on a pig, but OTJ Architects proves that you can transform a below grade common area into valuable and attractive space with good design.
The Foundry
OTJ took what was effectively basement…
Can a law firm with 14 offices around the United States and Europe consolidate all of its shared services operations to one location, and in the process save money and improve productivity?
The answer is “yes” if you ask Fish…