Intapp

We help firms shift to a modernization strategy and gain a growth edge in today’s competitive marketplace. We offer intelligent solutions – purpose-built for partner-led firms – spanning the entire client lifecycle, from strategy through origination and execution.

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Intapp’s Darryl Cross recently had the honor of partnering with Chris Fritsch of CLIENTSFirst Consulting and David Freeman of the David Freeman Consulting Group, on a webinar about leveraging technology to support business development techniques for the current times. Founder and Business Development Technology Success Consultant, Chris Fritsch, spoke about the importance of data quality during her presentation. Watch this short video for a deeper dive on the strategic value of this essential, yet often underutilized,…
Building the Foundation for a Profitable Pricing Framework during COVID-19 and Beyond During a recent webinar, the team at Legal Success Consulting and Intapp’s Jill Nelson shared their experiences and expertise, extolling the importance of creating a rock-solid pricing framework as firms navigate these unprecedented times. The webinar covered the foundational elements required to create a strong pricing culture — strategy, policy, and governance — along with practical considerations critical to successful execution, including tools,…
  Intapp’s Darryl Cross recently had the honor of partnering with David Freeman of the David Freeman Consulting Group, and Chris Fritsch of CLIENTSFirst Consulting, on a webinar about business development techniques for the current times and how to practice empathy while selling. CEO David Freeman spoke about the concept the of “cross selling” or “cross helping” during his presentation. Watch this short video to see David do a deeper dive on the concept and…
In part 6 of this series, I covered how leadership teams can build a more robust approach to developing talent as they tackle the broader ‘wicked problem’ of continued success. This instalment explores how firms can better approach managing risk as part of that same approach, highlighting some key areas for consideration. Risk through the lens of business enablement Over the past decade, firms have been compelled to focus on risk management and compliance…
  Intapp recently had the honor of partnering with Chris Fritsch of CLIENTSFirst Consulting, and David Freeman of the David freeman Consulting Group, in a webinar about business development techniques for the current times and how to practice empathy while selling. Intapp’s Darryl Cross, Head of Global Sales Enablement, introduced the concept of “protecting your core” during this presentation. Watch the short video above for a deeper dive on this concept and…
Shrewd law firms leverage client satisfaction surveys both to create a conduit for new business and establish a backstop to prevent churn. Although many firms view the value that these surveys deliver with a healthy dose of skepticism, access to timely feedback from clients — while the window of opportunity to take action is still open — can be invaluable. When firms clear the resistance hurdle and decide to take advantage of client satisfaction surveys,…
Client satisfaction is a phrase many organizations use, but many struggle with the best ways to put intentions into action. It seems obvious, of course, because we all want our clients to be satisfied with the services we provide. Many firms use NPS scores and surveys to measure how they are faring, and identify areas where they can do better. But to truly understand client satisfaction, it takes much more than simple metrics and quick-hit…
There is no exercise in change management that is trickier than implementing new technology. The truth is that installing the software and integrating data across systems is the easy part; the real challenge lies in mobilizing people — who are, by nature, creatures of habit — to accept, access, and adopt new technologies and workflows. In light of today’s unprecedented business climate, technology has never before been more important. To survive in the post-pandemic economy,…
There is no exercise in change management that is trickier than implementing new technology. The truth is that installing the software and integrating data across systems is the easy part; the real challenge lies in mobilizing people — who are, by nature, creatures of habit — to accept, access, and adopt new technologies and workflows. In light of today’s unprecedented business climate, technology has never before been more important. To survive in the post-pandemic economy,…
Although the pre-pandemic strength of private capital markets put private equity firms in a strong position to weather the current cycle of economic upheaval, these same firms are now witnessing deflated valuation, longer dealmaking cycles, and limited access to capital and financing. Despite these challenges, investors expect the market to stabilize soon, and private equity firms are shifting focus and fine-tuning strategy both to prevail and prepare for the flood of business when the market…