Communication is something we all do every day. Some days we do it better than others. We have all had the experience of making some statement we immediately wish we could take back. Most of us would admit we could invest some time improving our communication skills. Managing your professional communications with clients is a critical skill and business process for lawyers today. We have all heard the truism that the greatest single source of…

Would you invest just a few minutes doing something that will save you minutes each workday afterwards? Outlook users can quickly and easily automate several email actions to run sequentially using Quick Steps.. Open an email in Outlook and you see the Quick Steps in the Ribbon at the top. You can use the arrow in the lower right-hand corner to expand the view. There is a Create New command to build new Quick Steps.…

Many media outlets covered the plight of Stefan Thomas, the man who, as of January 2021, had $250 million worth of bitcoin trapped in his Bitcoin wallet. He secured the keys to the wallet on an IronKey flash drive. I recall in one 60 tips presentation years ago noting the Mission Impossible feature of the IronKey that provides extra security by terminally encrypting the contents of the drive after 10 incorrect password entry attempts. Yes,…

Attorney@Work posted Takeaways and Tips From ABA TECHSHOW 2021 today. I was happy to contribute, along with several legal technologists and practice management advisors. If you know me, you know I love ABA TECHSHOW. The takeaways on this featuree are wide-ranging and cover a diverse set of issues. I hope it will inspire you to attend the next ABA TECHSHOW, which will be held March 2-5, 2022. Most who take the time to…

Lawyers are trained to consider the negative implications of anything new. When the idea of chatbots on law firm websites first surfaced, many were concerned about the potential for malpractice liability based on poor advice from a chatbot. But giving legal advice is not something your law firm would ever want a chatbot to do. Where a chatbot can excel is assisting visitors with quickly navigating your website, routine questions or directions on how to…

As most of you know, beginning with the March lock down I started posting daily tips and did that for all of 2020. The most popular tip of the year was a fairly basic tip about reformatting Word documents and it pointed out how many Word users don’t know what all of those choices and buttons they see every day actually do. So I am sharing this one once again. Feel free to share the…