I had no idea how many law firms answered their phones with “Hello L’office” until I went to work for the OBA. But it’s not limited to Oklahoma. I have received the same greeting calling lawyers’ offices in many states.
Continue Reading Avoiding ‘Hello L’office’ and Other Law Firm Telephone Tips
Sharon Nelson and I usually are acquainted with most of our podcast guests. But Dru Armstrong has been the CEO of LawPay.for just over 90 days and it was a pleasure to meet her while we interviewed her for
Continue Reading Digital Edge Podcast: A Conversation with LawPay’s CEO – and Introducing ClientCredit
With Halloween just ahead, Attorney at Work shared a post today on Lawyer Tech Tips: Things That Go Bump in Legal Tech. Contributors included Jim Calloway, Anne Haag, Tom Lambotte, Catherine Sanders Reach, Sharon Nelson and John Simek, and
Continue Reading Lawyer Tech Tips: Things That Go Bump in Legal Tech from Attorney at Work
How lawyers handle their billing has long been a topic of discussion in our field. Traditionally, it was a simple process. Record your time. Prepare invoices by listing all these billing entries multiplied by the lawyers’ hourly billing rates and
Continue Reading A Brief History of Legal Billing
Discussing technology competence among lawyers is always an interesting conversation. When we were discussing adopting the technology competence amendment to the Oklahoma Rules of Professional Conduct, one lawyer indicated that he didn’t want to learn how to use Twitter and
Continue Reading Technology Competence for Every Lawyer
Some of the greatest decisions of your career may be ones that you don’t even remember. They involve clients who you decided not to represent that went on to make another lawyer’s life miserable for a while. Client selection is
Continue Reading Client Selection: How to Red Flag High-Risk Clients (Including Relatives)
We recently did a Digital Edge podcast Overcoming Trust Account Management Challenges.
Our guest was Paul Garibian, a fintech expert, entrepreneur, and current CEO of Nota. Nota provides financial services to lawyers including trust accounts with no services charges.
Continue Reading Overcoming Trust Account Management Challenges
Lawyers often deal with the challenges that occur when people die without making a last will and testament. One result is sometimes intestacy laws distribute property differently than the deceased might have wanted. Additional expenses and legal fees are almost
Continue Reading Protecting Your Clients When You Aren’t Able to Help
Email is a part of our lives, like it or not. It is great when you need to deliver documents to another state without paying for a courier. But between all the spam, the phishing attempts to attack your computers
Continue Reading Consider These 40 One-Sentence Email Tips
Way back when I practiced law, few one- and two- lawyer offices prepared a budget in advance for the year. Their budget, and in many cases their “partnership” distribution formula, was the tried-and-true formula “you eat what you kill.” Had
Continue Reading Why should a solo or small firm prepare a budget?
