Organization
LEX Reception
Website: lexreception.com
LEX Reception is a service provider specializing in legal answering and client intake support for law firms. It offers 24/7 live receptionist services, bilingual support, and specialized intake for various legal practice areas including personal injury, criminal defense, family law, and immigration. The organization focuses on improving client communication, lead conversion, and appointment scheduling through professional call handling and integration with legal case management software. LEX Reception serves solo practitioners and larger firms, aiming to enhance client service and operational efficiency by ensuring no calls are missed and providing timely follow-up. Their content includes case studies, client service strategies, and insights on legal marketing and client relations.
101 published works
Blogs
LEX Reception Blog
What Callers Hear When They Reach a Law Firm: 200 Calls Analyzed
Over two weeks in September 2026, we called 200 law firms in Boston, Houston, and Austin. Six out of ten calls went to voicemail. Only one in four reached a...…
LEX Reception Blog
Guide to Auditing Your Law Firm’s Phone Experience
Most law firms have never called their own number as a client would. The phone system was set up, the greeting recorded, and then left to run in the background....…
LEX Reception Blog
How LEX Reception and Sequoia Parks Conservancy Care for Ancient Forests
At LEX Reception, caring means taking action. That’s why we plant a tree for every LEX client every month. We also support Epic Tree Partners to continue their work, preserving...…
LEX Reception Blog
How to Forward Your Calls to LEX Reception
Forwarding your calls to LEX takes only a few minutes. Below, find the setup for your specific phone system, along with the settings we recommend for attorneys. Types of Call...…
LEX Reception Blog
10 LinkedIn Mistakes That May Be Costing You Business
LinkedIn can be one of the best business development tools available to lawyers, but only when you stop using it like a billboard and start using it like a relationship...…
LEX Reception Blog
Your Brand Is Already Talking. The Question Is What It’s Saying.
I recently joined Steve Fretzin on the Be That Lawyer podcast to talk about marketing, branding, and client intake for law firms. Having worked in marketing for 20 years, it’s...…
LEX Reception Blog
How to Set Up Your Holiday Script
When your office is closed for a holiday, your callers still reach a live LEX receptionist. A holiday script tells your receptionist how to handle those calls – what to...…
LEX Reception Blog
Does LEX Reception Transfer Calls?
Yes. When someone calls your firm and needs to reach you directly, our receptionists can connect them to you or to the right member of your team. But a transfer...…
LEX Reception Blog
Getting Your Firm’s Name Right, From The First ‘Hello’
When someone calls your firm, the first thing they hear sets the tone for everything that follows. A clear, correctly pronounced greeting tells the caller they’ve reached the right place...…
LEX Reception Blog
Can Legal Answering Services Scale With a Growing Law Firm?
By Fiona
Short answer: Yes. A legal answering service can scale with a growing law firm by offering flexible support, custom scripting, 24/7 availability, transparent per-minute pricing, and consistent service delivered by...…