Over two weeks in September 2026, we called 200 law firms in Boston, Houston, and Austin. Six out of ten calls went to voicemail. Only one in four reached a…
The post What Callers Hear When They Reach a Law
LEX Reception Blog
The LEX Reception Blog, published by LEX Reception, focuses on topics related to legal client intake, reception services, and law firm client support. It covers strategies for improving client communication, lead conversion, and retention through professional answering and intake services tailored for legal practices. The blog also discusses the integration of technology with legal reception, bilingual client support, and case studies demonstrating the impact of effective client service on law firm growth. Additionally, it shares insights on marketing tools like Local Services Ads and highlights stories and events relevant to legal professionals and their client engagement.
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Latest from LEX Reception Blog
Guide to Auditing Your Law Firm’s Phone Experience
Most law firms have never called their own number as a client would. The phone system was set up, the greeting recorded, and then left to run in the background….
The post Guide to Auditing Your Law Firm’s Phone Experience…
How LEX Reception and Sequoia Parks Conservancy Care for Ancient Forests
At LEX Reception, caring means taking action. That’s why we plant a tree for every LEX client every month. We also support Epic Tree Partners to continue their work, preserving…
The post How LEX Reception and Sequoia Parks Conservancy Care…
How to Forward Your Calls to LEX Reception
Forwarding your calls to LEX takes only a few minutes. Below, find the setup for your specific phone system, along with the settings we recommend for attorneys. Types of Call…
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10 LinkedIn Mistakes That May Be Costing You Business
LinkedIn can be one of the best business development tools available to lawyers, but only when you stop using it like a billboard and start using it like a relationship…
The post 10 LinkedIn Mistakes That May Be Costing You…
Your Brand Is Already Talking. The Question Is What It’s Saying.
I recently joined Steve Fretzin on the Be That Lawyer podcast to talk about marketing, branding, and client intake for law firms. Having worked in marketing for 20 years, it’s…
The post Your Brand Is Already Talking. The Question Is…
How to Set Up Your Holiday Script
When your office is closed for a holiday, your callers still reach a live LEX receptionist. A holiday script tells your receptionist how to handle those calls – what to…
The post How to Set Up Your Holiday Script appeared…
Does LEX Reception Transfer Calls?
Yes. When someone calls your firm and needs to reach you directly, our receptionists can connect them to you or to the right member of your team. But a transfer…
The post Does LEX Reception Transfer Calls? appeared first on…
Getting Your Firm’s Name Right, From The First ‘Hello’
When someone calls your firm, the first thing they hear sets the tone for everything that follows. A clear, correctly pronounced greeting tells the caller they’ve reached the right place…
The post Getting Your Firm’s Name Right, From The First…
Can Legal Answering Services Scale With a Growing Law Firm?
By Fiona
Short answer: Yes. A legal answering service can scale with a growing law firm by offering flexible support, custom scripting, 24/7 availability, transparent per-minute pricing, and consistent service delivered by…
The post Can Legal Answering Services Scale With a Growing…