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Like most lawyers, you’ve likely worked remotely for at least some of the past 6 months. This is because when quarantines were put in place earlier this year due to COVID-19, lawyers across the county sheltered in place and worked from remote locations. Some worked from their homes while others escaped crowded cities and quarantined with family in less populous areas. Still others packed up and moved to second homes located outside of the state…
Client behavior and expectations have shifted dramatically since the advent of COVID-19. From first contact to intake to case close, legal consumers now expect and require a virtual experience — even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones. Anything that you could do in-person, you must now be able to do online, and…
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For the past month or so I’ve covered the ins and outs of establishing a resiliency plan for your law firm. Why create a resiliency plan? Because by doing so you ensure that your firm gets up and running quickly, and is also able to operate smoothly and efficiently in the weeks and months following a disaster. In other words, resiliency plans are simply a matter of good business. That being said, creating a plan requires…
I’m excited to share that MyCase is being acquired by Apax Partners. You can read the press release here. In this post, I’d like to share my perspective on what this news means for MyCase. First of all, MyCase remains strongly committed to our customers. Customer listening and strong partnership with our customers is deeply embedded in our company culture and remains a guiding principle. From Customer Success to ongoing product improvements, everyone at…
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If you’ve been following along, you’ll know that over the last few weeks we’ve spent a lot of time talking about business resiliency – and for good reason. We’re in the midst of a global pandemic that changed the way businesses operate overnight. It also has made the world in which we live and work significantly more unpredictable. Every day the assumptions upon which we’ve comfortably operated for years – and even decades – are…
Since March of 2020, COVID-19 has brought more change to the legal profession than the past decade. In this short timeframe, lawyers and staff have adapted to working from home, and clients have grown accustomed to meeting with legal professionals online — and will still desire the same even when the pandemic is under control. Moreover, remote work and technology adoption have become instrumental in business continuity and cutting costs. In this guide, we’ll explore…
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Over the past few weeks we’ve focused on business resiliency planning for law firms. The reason this is so important is because preparing for uncertainty builds business resiliency into your law firm and ultimately protects your firm’s reputation and bottom line in both the short term and the long term. In Part 1 we discussed why it’s important to plan for future disruption and explored the many benefits of doing so. You learned that the downtime during…
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Welcome to Part 2 of our latest blog post series on business resiliency for law firms. In Part 1 we discussed why it’s important to plan for future disruption and explored the many benefits of doing so. I explained that business resiliency planning is a long term investment in your law firm and ensures that regardless of the situation, your firm is able to get up and running quickly and operate smoothly and efficiently in…
Since March 2020, COVID-19 has brought more change to the legal profession in the past four months than in the past decade.  Yet many lawyers still view changes such as working from home, online depositions and virtual client meetings as a temporary measure, and that the legal profession will return to normal.  That, however, would be a mistake.  Even in this short timeframe, lawyers and staff have adapted to working from home, and clients have…
A managing partner should never have to make decisions based on speculation, especially during times of uncertainty. The data exists, and so does the technology, to gather and make inferences from it. But without knowing what to collect or how to assess the data, it can be challenging to translate findings into strategy. In this guide, we offer methods and solutions you can implement today to navigate the domains of financial, case, and staff management…