There is unprecedented change in the world – personally, professionally, socially, and economically. What the ripple effect of the COVID-19 pandemic will be on the legal industry is still not fully understood. However, different law firms and different practice groups within those law firms are likely to experience changes relative to an overall market shift. What can firms do to be in the best position for what comes next? Many are turning to CRM. In…

The impact of the global pandemic has made risk real to everyone. All of us are thinking about risk for our families, teams, and businesses. And as the world faces this event together, and looks forward to recovery, we must build resilience to deal with uncertainty and risk. One way law firms can do so is by taking steps now to make business process improvements. But also by preparing for the uptick in work that…

Professional services firms are under ever-increasing pressure to achieve performance and profitability goals. Yet many firms are holding on to dated “Field of Dreams” business models (i.e., if you build it, they will come). That approach may have worked for Kevin Costner’s character in the 1989 movie, but not so much in the real world. It’s pure fantasy to think that to make more money you just have to have more billable hours to offer…

It was early spring 2020, and two members of the professional services team at Wilson Allen were putting the finishing touches on the go-lives for two multi-year Elite 3E implementations. In each case, the Wilson Allen team members served as project managers. Each faced the challenges of bringing software live in a remote environment. Here’s how they did it, providing insight into how firms can advance technology projects while working remotely. Switching from on-site to…

Working as a legal consultant for two decades, I am pleased with the development of a recent trend. No, it’s not my greying hair, it’s the breaking down of operational silos. This trend is good news for law firm marketing and business development teams. If your firm isn’t on board with this concept just yet, here’s why it should be. Bolstering business development For too long, finance alone owned the firm’s financial metrics, marketing kept…

After facilitating many technology implementations, you learn the rewards and challenges of collaborating with a broad cross-section of colleagues who have varying levels of comfort with computer applications. Some adopt technology more readily than others. Law firms realize the greatest value from new technology when users actually use it – and use it well. How can you accelerate the adoption of new technology and the competency of the more reluctant members of your team? Here…

Has there ever been a time when the pain of paper-based proforma management processes was more evident? Unlikely. Law firms that have made the transition to digital are experiencing little to no disruption as a result of working from home. Those who are still transitioning are feeling the impact in spades, driving many to conclude that now’s the time prioritize digital billing. Here are the top reasons why: 1) Greater speed and accuracy of bill…