Human Brian is still evolving. I plan to use this blog as a journal of my personal and professional growth. I will also discuss design trends, UX/UI, and projects that I’m currently working on.
May 2019
CX stands for Customer Experience. EX stands for Employee Experience. I believe the two are connected, and for your customers to have a delightful experience, the same must be true first for your own teams. In short, thoughtful processes lead
Continue Reading CX Starts with a good EX
Web accessibility is defined as creating websites and web-based tools that can be accessed and function properly for all people regardless of their hardware, software, language, or ability. And while most would agree with this statement, the reality is a
Continue Reading The Real Web Is for Everyone
I just received a beautifully designed email from a well-known creative publisher, outlining what to do when a client becomes unresponsive.
Continue Reading Follow this with this
The word leadership is often used, yet I wonder if we truly know what it means and, even more importantly, what good leadership looks like. I’m currently reading a book on 26 leadership lessons from the Apostle Paul.
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Continue Reading What occupies your heart?
For good and bad, COVID has forced us to rethink how we work and interact with one another daily. While virtual fatigue is real as we rely more on services like Slack, Zoom, and Hangouts, there are some positives that
Continue Reading Face to Face is Good
This morning I dropped my car off at the dealer for what I hope to be service covered by a recall (now called product improvement campaigns) or as a fall back covered by the extended warranty that came with the
Continue Reading The Sin of Inattention
During our Monday meeting this week, Kevin O’Keefe asked, “what do we like?” This question was asked in part from a SLACK discussion the previous week; a few of us were giving our take on a publishing platform’s new features.
Continue Reading What I like
My first real job was working for a corporate collections agency. While my role was related to managing the office, print design/advertising needs, the company website, and intranet (remember those). I did learn much from watching the collections personal as
Continue Reading Bullet Journaling
Bob Ambrogi wrote a great article this week that outlined the benefits of legal blogging beyond marketing. Phrases like: a creative outlet, makes you smarter, builds relationships, opens doors, improves your writing, and serves others stood out to me as
Continue Reading Why (i) Blog?
Sometimes your needs come into focus as time moves along. They are not immediately obvious. This week I realized I needed a wall calendar. I found myself asking Siri what the date was each AM before reading through a daily
Continue Reading I just bought my calendar for 2020
