Topic
Client Interviews
18 published works
CEB Blog
Interviewing a Prospective Client: Know What to Ask
A prospective client is coming to you for an initial interview. Your mission is to get some basic information, so that you can figure out what legal issues are involved.…
The Ethical Investigator
The Investigation Starts With the Client Interview
We have written extensively about the importance of good interview skills, in our blog entries "What Greg Smith and Goldman Sachs Tell Us About Investigations" and "Hiring Due Diligence Should…
Legal Marketing Blog
Client Interviews: Think Defensively
By Tom Kane
I have advocated for years the need for client satisfaction interviews as a means of keeping competitors from pirating your clients. Not only do these surveys, especially in-person ones, help…
Legal Marketing Blog
In-Person Client Satisfaction Interviews DO WORK
By Tom Kane
I’ve been doing client interviews since 1990, and I know they do two things well. One, they can save clients before they leave the law firm for another (I really have…
Legal Marketing Blog
Client Interviews: Another View From The Peanut Gallery
By Tom Kane
Only because I believe so strongly in the value of conducting client interviews that I accept Dan Hull's challenge and weigh in on a discussion already well covered by several…
Business of Law
I No Longer Advocate Client Interviews
By Patrick Lamb
I was reading the latest issue of Law Firm Inc. (one of my "must reads") and stopped at the "On Management" column about client interviews. I started reading, but had…
Legal Marketing Blog
Tips for Initial Client Interview
By Tom Kane
Don't forget to obtain marketing information during your initial client interview. Jim Calloway's article, where he offers tips on conducting the initial client interview, starts out by equating the meeting…
Law Practice Tips
The Initial Client Interview
By Jim Calloway
"In many ways for lawyers the initial client interview is like a first date. You do not know each other that well and hope to get better acquainted. There is…