Topic
Customer Loyalty
10 published works
Solo Practice University Blog
How to Make Your Clients Love You
Are you doing what it takes to cultivate a loyal, happy customer base? 75% of businesses believe they go the extra mile for the people they serve—but only 30% of…
Privacy Compliance & Data Security
More Customers Using Messaging Channels to Interact With Brands
By Odia Kagan
“Too many companies are still focused on top-of-funnel metrics like opens and clicks, as opposed to what really matters most — loyalty and long-term customer lifetime value," says Myles Kleeger,…
eDiscovery Today Blog
Here’s a Webinar That Will Help You Understand How Your Clients Feel About Your Company: eDiscovery Webinars
By Doug Austin
Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO…
The Social Media Butterfly
Sneak Peek Q&A with LMA Northeast Regional Conference Keynote Speaker James Kane
As co-chair of the 2019 LMA Northeast Regional Conference, I was so excited when James Kane agreed to be our keynote speaker. I have had a huge professional crush on…
Marketing Brain Fodder
Entertaining The Ultimate Business Development Question
Several years ago Fred Reichheld, among others, began working on a conversation and a system that would prompt organizations to rethink clients / customer relationships. In his book, The Ultimate Question…
Marketing Brain Fodder
Creating Clients For Life
My friend George -- a veteran of the hospitality industry, and no push-over when it comes to what service looks like -- was just back from a cruise during which…
Franchise Law Update
Fresh Tips for Building Customer Loyalty
[caption id="attachment_1456" align="alignleft" width="210"] Copyright: / 123RF Stock Photo[/caption] It is impossible to attend a franchise conference or read a trade magazine without being inundated with discussions about “engaging your…
Marketing Brain Fodder
The Ultimate Business Development Question
Several years ago Fred Reichheld, among others, began working on a conversation and a system that would prompt organizations to rethink relationship with clients / customers. In his book, The…
The Legal Watercooler
I am so mad, I could write a blog post
I am so mad at Barnes and Noble's NOOK that I am writing a blog post about it. I have a 1st Edition WiFi NOOK. I spent $189 or so on…
The CPA Desk
PKF Texas – The Entrepreneur’s Playbook: Increase Customer Loyalty
By Greg Price
Note: Running most Fridays in FromGregsHead.com, is a continuing series of tips brought to you by Greg Price. These run Saturday mornings during the BusinessMaker’s Radio Show on KPRC 950AM. Audio files can be…