Topic
online reviews
238 published works
Kirk Stange on Law
Why Yelp Is a losing proposition for many law firms — and what firms should do instead
Law firms have worried about online reviews for a long time. I wrote about this years ago in Obtaining Online Reviews for Your Law Firm. The basic point remains true:…
LawLytics Blog
How to Get Law Firm Reviews that Are Actually Worth Having
Your best clients would write you a great review, but nobody ever asked them the right question. Star ratings still matter, but the words inside a review are doing new…
The Attorney Marketing Center
Send this email to your clients at the end of their case
By David Ward
We just had some repairs done to our roof. After the job was done, we received a “thank you” email from the owner of the company. I’m sure you send…
Technology & Marketing Law Blog
Another Court Shuts the Door on “Yelp Law” Drive-By Lawsuits–Arterberry v. Peet’s
By Eric Goldman
Last week, I blogged the Moss v. GoDaddy decision holding that a key part of California’s Yelp Law doesn’t authorize a private right of action. If you didn’t read that…
Jaffe Blog
When Negative Google Reviews Add Up: What Law Firms Can Do
As a law firm, your reputation is undoubtedly one of the most valuable assets of your practice. It can be defined by several elements, from referrals and courtroom wins to…
On The Map
Law Firm Reputation Management: How to Get More 5-Star Google Reviews
Law Firm Reputation Management: How to Get More 5-Star Google Reviews Your law firm’s online reputation is often the first — and sometimes the only — thing a potential client…
Legal Futures Blog
The Trust Economy: Why verified reviews are becoming a competitive moat for claims firms
By Legal Futures Associate National ClaimsTrust has always been one of the most important factors in the claims sector. Whether someone is dealing with housing disrepair, a road traffic accident or…
Inside Consumer Protection
FTC and DOJ Continue Focus on Consumer Reviews Rule with Complaint Against Premium Home Service
By Laura Kim, Andrew Siegel, Alexandra Remick
On May 11, 2026, the Department of Justice, acting on notification from the Federal Trade Commission, and the Illinois Attorney General, filed a complaint against “Premium Home Service” and its owner for…
All About Advertising Law
FTC and State AGs Target Reviews and Deceptive Business Listings in Home Services
By Shahin O. Rothermel, Leonard L. Gordon, Margaret Ulle
Last week, the U.S. Department of Justice (DOJ), on behalf of the Federal Trade Commission (FTC), and the Illinois attorney general filed a federal lawsuit in the Northern District of…
Legal Futures Blog
Solicitor in libel battle with ex-employee over one-star reviews
By Neil Rose
A law firm owner is suing a former probate executive she employed for defamation over reviews left on two websites, as part of a wider dispute that involves another solicitor.…