According to recent studies, law firms have an AI problem on both sides of the business.
Not only are they slow to use AI and automation to serve clients as demonstrated by a recent Deloitte Legal study, but according to a new BigHand study, they’re also failing to use it to run their practices. Poor management of support staff and workflow not only impacts the lawyers and legal professionals, it also directly impacts client service and satisfaction. Clients that are more and more demanding better and cheaper results.
If firms want to keep business, they need to figure out how to use AI and automation acroass the board.
Here are my thoughts for Above the Law