Teresa Matich

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Written by Teresa Matich, posted on November 29, 2018 · Marketing If you want something you’ve never had, you’ve got to do something you’ve never done. In the digital age, operating a competitive law firm means experimenting with new ideas, refining processes, and, above all, taking a client-centered approach to meet the expectations of modern consumers. What better way to experiment than to take a cue from professionals outside of the legal industry? Bill Burnett…
Written by Scott Distasio, posted on November 27, 2018 · Business When you’re dealing with a busy week, unexpected problems, or other distracting issues, it’s easy to forget the importance of a personal touch in interactions with clients. But for lawyers, staying engaged and attentive can make a big difference in securing new clients and positive reviews—so missing the mark can be bad for business. Attorneys often fail to recognize the level of frustration and…
Written by Teresa Matich, posted on November 22, 2018 Change is in the air. The clocks are rolling back. The nights are drawing in—and, depending on where you’re located, it could be starting to snow soon! At Clio, we’re continuing to change too—improving how you manage your day with updates based on customer feedback. Read about them below, and also learn about your last chance to get early access to a new customer experience platform,…
Written by Karin Conroy, posted on November 20, 2018 · Marketing A law firm website is the first step towards being found by potential clients online. But, if it’s missing a few key features, your website might not be acting as an effective marketing tool—and it may not be getting as many clients as you think. The telltale sign? A high bounce rate. The bounce rate measures the percentage of visitors who reach a page…
Written by Teresa Matich, posted on October 30, 2018 · Business No one likes stress. It makes your hands sweat, your heart race, and your chest tighten. If you’re a lawyer, or a legal professional, you likely know this feeling all too well—the stress of helping clients through important or difficult legal matters is something you encounter daily. However, when approached in the right way, stress doesn’t have to be bad for you. In fact,…
Written by Teresa Matich, posted on October 25, 2018 From the 2018 Legal Trends Report to the introduction of Clio Grow, this year’s Clio Cloud Conference was centered around experience. We took a deep dive into why the client experience matters, and how a client-centered approach to lawyering can help set your practice apart. Of course, it wouldn’t be a Clio Cloud Conference without a slew of exciting product announcements from Clio—and there was…
Written by Willie Peacock, posted on October 23, 2018 · Business A few years ago, I wrote on these very hallowed blog pages, about my experience with credit cards in solo land. Basically, when I opened up shop, I asked all of the attorneys I knew how they dealt with credit cards. None of the solos I knew took credit cards, and this was 2015. To me, it seemed like a no-brainer to take plastic.…
Written by Willie Peacock, posted on October 18, 2018 · Business There are a lot of window shoppers out there. Ask any associate, paralegal, or junior partner who has to cover law firm phone intake and consults: Some people will call a law firm to gauge costs,others just want to vent, and a few even try to use a free consult to map out their pro per strategy. So, to me, it’s not too…
The 2018 Clio Cloud Conference was one for the books. With powerful keynotes, incredible educational sessions, and a big announcement that’s set to change the course of the legal tech industry, this just might have been the most exciting Clio Cloud Conference yet. This year, it was all about experience—creating a better experience for your clients, having a better experience managing your law firm, and of course, having an amazing experience at the Clio Cloud…
Written by Teresa Matich, Bryce Tarling, posted on October 4, 2018 · Clio · Technology It wouldn’t be a Clio Cloud Conference without an action-packed opening keynote from Clio CEO and Co-founder Jack Newton. As always, Jack offered plenty of insightful commentary on the state of the legal industry and legal tech, and delivered a number of exciting announcements from Clio. Read on for highlights from this year’s opening keynote, including: Celebrating Clio’s 10th anniversary…