Every year it seems the pace of life speeds up. The days and months pass by in a blur of deadlines, emails, and stress. There is so much that feels out of our control and this contributes to our sense of anxiety. What is so important in these times is to grasp what is ours to manage and influence, and the most important of these is our own wellness. Members of the legal profession are…

In legal, valuable business is built on relationships—not spreadsheets. 62% of consumers look for recommendations from friends and family when hiring a lawyer, so creating a good client experience can create repeat business, referrals, and a great reputation—and in turn, growth for your law firm. But if you watched Jack Newton’s keynote from the 2018 Clio Cloud Conference, you’ll know that finding new clients and creating a great client experience is still a challenge…

Written by Teresa Matich, posted on January 21, 2019 · Technology How much time do you spend on your phone every day? (Be honest.) If you find yourself spending more and more time on your mobile device (and we’re betting you do), it could be worth looking at managing more of your firm from a mobile device. Consider: Robert Guest, Chief of Criminal Defence at Guest and Gray, says he shows up to court…

Written by Sarah Greig, posted on January 17, 2019 · Business As a Product Manager at Clio, I spend my time talking to legal professionals who use Clio to understand how they use our product, and how we can improve our service for them. Lately, we’ve been asking more about the client experience and how our customers collect feedback from their clients. As we saw in the 2018 Legal Trends Report, while law firms…

Written by Willie Peacock, posted on January 15, 2019 · Business What is client-centered communication? And how can a firm be client-centered? The practice of law is all about helping clients, so aren’t we all client-centered? In a way, yes. But there is a reason why the most common bar complaint has often been due to a lack of communication: We may serve clients, but lawyers generally are not great at communicating with them.…

Written by Teresa Matich, posted on December 28, 2018 · Business As 2018 comes to a close, it’s time to start thinking about your goals for 2019. Maybe you’re even thinking of making a few New Year’s resolutions! How many people actually keep their New Year’s resolutions? The number is lower than you might think—just 8% of people are successful. New Year’s resolutions are hard to stick to, especially when you’re a busy…