I am constantly amazed at the failure of people, clients, contacts, friends, vendors, whomever to respond to texts, emails or voicemails. Failing to do so creates a vacuum into which the sender can import their worst fears, often about themselves,
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Active Listening
Taking instructions is a bit like having a really good conversation, both involve actively listening to the other person. My father, who was a thoughtful man, once told me, we have two ears and one mouth for a reason and
Under promise and over deliver
Nothing breaks trust as quickly as a broken promise. That is why I am constantly bemused by how often people set themselves deadlines that they seem incapable of meeting. As a client one has that constant let down feeling. Self-doubt
Under promise and over deliver
Nothing breaks trust as quickly as a broken promise. That is why I am constantly bemused by how often people set themselves deadlines that they seem incapable of meeting. As a client one has that constant let down feeling. Self-doubt
The customer is always right.
Early in my career as a lawyer I heard about the two rules adopted by a grocery chain in the North-eastern United States called Stew Leonard’s. It encapsulated their policy and they were so proud of it they had it
Change your perspective
What do you do if you cannot think of the answer?
I was out walking my dog on our usual loop early the other day. It is now dark in the morning so rather than do our normal anti-clockwise route
Give and Earn Respect
How do you reply to a friend or colleague you trust and respect but do not know how to help? I believe starting with the truth is the best way forward. Sounds easy but do we observe it? The important
Selling yourself
Key aspects of being a successful professional is being Able, Available and Accessible. I am therefore constantly shocked by how many people do not think about Availability and Accessibility when setting up their Out of Office (0-o-O) messages. This is