Retailers and consumer brands will soon have more flexibility in handling requests to stop automated calls and texts. On September 30, 2026, the Federal Communications Commission (FCC) adopted changes to its consent-revocation rules under the Telephone Consumer Protection Act (TCPA).
California just closed the door on one legal theory driving thousands of CIPA website-tracking claims, but businesses still face real exposure under the statute’s other provisions.
For three years, businesses have faced a particular brand of privacy suit: claims that
If your business recently received a demand letter accusing your website of violating California’s wiretapping law, you’re not alone. On September 17, 2026, Texas Attorney General Ken Paxton issued a consumer alert warning Texas businesses and nonprofits about a surge
For retailers, consumer brands, and digital commerce companies, text messaging has become a central part of the customer experience. The same consumer may receive promotional offers, loyalty updates, order confirmations, delivery notices, account alerts, and customer-service messages from the same
For years, retailers have used data to understand what consumers want, when they want it, and how much they may be willing to pay. As artificial intelligence and increasingly sophisticated pricing tools make it possible to tailor prices at the
Demand letters and copycat lawsuits are piling up on the desks of in-house counsel and business owners around the country, all making the same claim: that an ordinary website is secretly running an illegal wiretap. We’ve watched California Invasion of
A year ago, Congress put online platforms on the clock. On May 19, 2025, President Trump signed the Take It Down Act into law, creating a new federal framework aimed at stopping the online spread of nonconsensual intimate imagery, such
As in years past, the government continued its efforts to combat cybersecurity threats utilizing the False Claims Act (FCA). Overall, 2025 saw the highest FCA recoveries amount to date — over $6.8 billion in recoveries were awarded. With the ongoing
Florida lawmakers are once again weighing whether to provide litigation protections to companies that invest in meaningful cybersecurity safeguards. A revised proposal now pending before the Florida Legislature seeks to strike a balance between encouraging proactive data security measures and
Retailers. Banks. Healthcare systems. E-commerce platforms. Across industries, live chat, session replay software, and website analytics have become standard tools for customer engagement. These technologies help businesses respond to consumer inquiries in real time, improve website functionality, reduce cart abandonment,
