Topic
Client Communication
250 published works
firmTRAK
Are you one client away from closing?
By Jim Rumps
As trends indicate, 2019 was the year to really focus on a customer service oriented firm. With the abundance of attorneys competing for cases and the advent of more competition…
firmTRAK
Are you one client away from closing?
By Jim Rumps
As trends indicate, 2019 was the year to really focus on a customer service oriented firm. With the abundance of attorneys competing for cases and the advent of more competition…
Future Lawyer
#WhyIAmASolo – I Help People Tell It Like They Really Feel
By rickgeorges
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Lawyerist
How I Stopped Taking Unscheduled Calls
By Ben Hudson
The most common complaint made by lawyers is that the constant flow of interruptions (phone calls and emails) throughout the day prevents them from getting any work done. However, the…
The Attorney Marketing Center
Making sure the client understands
By David Ward
The only thing worse than explaining something to a client and finding out he didn’t understand you is not finding out. You talked, they listened, but they lost you somewhere…
The Attorney Marketing Center
Where does it hurt?
By David Ward
If you want to communicate more effectively with clients and prospects (or anyone) and motivate them to act, you need to understand what makes them tick. You need to know…
The Attorney Marketing Center
I’ve got some bad news
By David Ward
It’s usually best to deliver bad news to a client by phone or in person, not by email or letter. As I said in a previous post, “You can explain…
The Rainmaker Blog
3 Ways Lawyers Can Improve Client Communication
The #1 complaint clients make to bar associations is about their attorney’s failure to communicate. Communication is fundamental to building a strong, lasting relationship with clients. You must stay on…
Personal Injury
How often will an attorney communicate with me about my personal injury case?
By Chris Zachar
How often will an attorney communicate with me about my personal injury case? Will I be updated? Or will I only hear from legal assistants? You have been involved in…
Bill 4 Time Blog
Best Practices For Communicating Fees and Expenses to Clients
They want to know. Should you tell them? When it comes to money, clients want a full accounting of the fees and expenses associated with their matter. It’s no secret…