Topic
Client Communication
250 published works
From Big Law to Freelance Law Blog
Do You Need to Tell Your Client You Hired a Freelance Lawyer?
Sometimes disclosure is required; sometimes it is simply smart client communication. The answer turns on the role, the expectations, and whether the change is significant. A firm hires a freelance…
Slaw
Tips for Avoiding Catastrophic Language
In my last post, The Dangers of Catastrophizing in Client Communications, I outlined the negative impact of catastrophizing on lawyer well being. While lawyers need to predict outcomes and envision…
Slaw
The Dangers of Catastrophizing in Client Communications
Through my own journey with chronic pain, I am acutely aware of the impact language can have on your health. More specifically, I recognize the role catastrophizing plays in magnifying…
Legal Marketing Blog
Why Most Legal Newsletters Are Boring and How to Fix It
By John Hinson
Many lawyers know they should send a newsletter. They've heard it helps build relationships, stay top of mind, and generate referrals. So they create one, send a few issues, and…
Slaw
Mass Client Communication Has Changed Completely. Too Bad Many Professionals Are Still Using the 2016 Playbook
By Mark Hunter
Ten or fifteen years ago, the professional who sent a newsletter, mailed a holiday card, and maintained an updated LinkedIn profile was considered ahead of the curve. The bar was…
Kirk Stange on Law
Why empathy and responsiveness matter in law firm client communication
Clients Want to Feel Heard One of the most common frustrations clients have with lawyers and legal professionals is feeling ignored. Clients often send emails, texts, or portal messages to…
The Florida Bar News Releases
How to Impress the Partners and Stay Out of Trouble
By Susan Ray
Overview This course, presented by Steve Lesser of Becker & Poliakoff, is designed to teach young associates how to avoid grievances and malpractice claims. It will also focus on best…
Construction Law in North Carolina
Document EVERYTHING! Always! No Exceptions! (aka, help your lawyer help you!)
By Publisher
I had a case last year in which once again I found myself thinking: if only my client had better documented the verbal agreements, we would have had a much…
Case Status Blog
The Trust Gap: What the Clio + Case Status Webinar Revealed About the Future of Law Firm Growth
There's a question that should keep every managing partner up at night — not about case outcomes, not about billable hours, but about this:You’re doing good work. Your clients know…
Microjuris Blog
Cómo manejar la comunicación con un cliente difícil
La comunicación efectiva entre abogados y clientes es crucial para el éxito de un caso. Manejar expectativas, demostrar empatía y mantener contacto constante son habilidades esenciales. La falta de comunicación…