Topic
Client Communication
250 published works
Slaw
Healthy Communication Boundaries in a Connected World
Two recent events in my professional life have me thinking (and worrying as is my nature) about the push and pull we lawyers experience when communicating with clients. In an…
Construction Law Musings
2 Great Ways to Use Technology with Clients
Originally posted 2017-09-04 10:00:22. For this week’s Guest Post Friday here at Musings, we welcome Sam Glover. Sam writes for Lawyerist, moderates the LAB, and handles motions and appeals in…
Legal Futures Blog
WhatsApp messages form part of firm’s file – if they charge for them
By Neil Rose
A law firm’s file includes WhatApp messages and other forms of digital communication where it then seeks to charge for them, a costs judge has ruled. The post WhatsApp messages…
The Attorney Marketing Center
Is this the ‘third rail’ of client communication?
By David Ward
Many attorneys don’t like to talk about their fees and billing practices, and it’s easy to understand why. But it’s obviously important, and avoiding the subject can lead to misunderstandings, unhappy…
From the Center Blog
Speedy Response: Options for Email Templates
Responding to client emails is not only necessary, but it is also part of an attorney’s ethical duty to keep a client updated on a matter and respond promptly to…
Case Status Blog
Law Firm Client Communication: Recognizing Your Responsiveness Gap
By Betsy Kinney
Technical expertise and legal strategy are top skills for many attorneys. However, client communication skills are just as critical for maintaining a healthy bottom line and attracting new referrals. But…
LawSnap
The Client Update You Should Have Sent Last Friday
By LawSnap
Regulatory changes require two outputs: deep analysis for you (with citations) and decision-ready guidance for clients (with action steps and budget reality)Creating both versions manually means choosing between thoroughness and…
Legal Marketing Blog
Building a Monthly Email Newsletter Without Overthinking It
By John Hinson
A lot of lawyers like the idea of sending a monthly email newsletter. But when it comes time to actually hit send, they freeze. What do I say?What if I…
The Suite Spot
How Client Communication Tools Make Long-Term Litigation Easier
The big takeaways: Clear, consistent communication builds trust in long-term litigation. CARET Legal helps firms proactively share updates, reducing client anxiety and confusion. The secure client portal gives clients secure…
Legal Marketing Blog
Communication Habits That Quietly Undermine Your Law Practice
By John Hinson
If there’s one thing clients want from a lawyer, it’s clarity. Not just in the outcome of the case, but in the way you talk to them. The way you…