Topic
Client Communication
250 published works
Discovery: The DISCO Blog
How to Talk to Your Legal Clients About AI: Guide and Examples
By DISCO
Tips and examples for how to discuss AI with clients and build trust while addressing concerns about data privacy, security, and ethical considerations.
Legal Marketing Blog
How to Make Legal Jargon Understandable (Without Sounding Condescending)
By John Hinson
Most lawyers know they shouldn’t drown clients in legal jargon. But avoiding it is harder than it sounds. Legal terms are baked into how you think and talk about cases,…
Illinois Workers Compensation Law Blog
I Haven’t Heard From My Lawyer In A Year
By Mike Helfand
Advice on what to do if you haven't heard from your attorney for a while or they won't call you back.
Fretzin Blog
Nick Werker: The Overlooked Power of Intake and Client Communication
In this episode, Steve Fretzin and Nick Werker discuss: The importance of proper phone handling in law firm intake processes How customer experience begins with an intentional communication strategy Shifting…
The Suite Spot
Law Firms Using Texts Get Quick Answers That Keep Cases Moving
Firms that adopt client texting benefit from better case momentum and stronger client relationships. #cblock-featured-764 .features-details-quote { color : #e61b55 } Speed and clarity can make or break a case…
Law Practice Tips
Form Letters You and Your Clients will Love
By Jim Calloway
by Jim Calloway OBA Management Assistance Program (Originally published Oklahoma Bar Journal March 7, 1998 - Vol. 69; No. 10. Reprinted with permission.) Note: I'm going to spend the next…
Illinois Attorney Referrals and Legal Guidance
What Is The Opposing Party Telling Their Attorney About You
I've talked to over 500,000 people about their Illinois legal issues since 2001, and one thing has never happened. That one thing is that nobody has ever called me and…
Case Status Blog
Case Status Launches Enhanced Message Triage Filters to Help Law Firms Prioritize Client Communications
By Betsy Kinney
New AI-powered feature uses natural language processing to evaluate and categorize incoming client messages by urgency, sentiment, and type, allowing legal teams to focus on high-priority conversationsCase Status, the leading…
Smokeball Blog
Improving Attorney-Client Communications: How to Work with Difficult Clients – Smokeball
By Publisher
Learn essential strategies for improving attorney-client communication to effectively handle difficult clients. Enhance the quality of legal representation and prevent conflicts with these key practices.
Texas Employment Lawyer
News or Not: Updates Your Attorney Should Know About
Austin/Houston Employment Trial Lawyer Areyana Gilbert Early on in representation, it is important to lay out the principles of the attorney-client relationship. One of the most important principles in representation…