Topic
Client Communication
250 published works
Business and Commercial
“Bombard” Clients With Communications? Not Necessarily.
By Patrick Lamb
Dan Hull has an interesting addition to his rules of good client service. The post is entitled "Over-Communicate": Bombard, Copy and Confirm." The gist of Dan's message is not at…
Legal Marketing Blog
Examples of Bad Client Communications
By Tom Kane
In a post by Suzanne Rose at riskybiz blog, we learn all the wrong ways of [not] communicating with clients. She reports on a lawyer-client of hers that does not:…
Legal Marketing Blog
Call Your Client, Now!
By Tom Kane
Over on the LawMarketing listserv there was a discussion on "what clients hate about lawyers." There was input from several marketing/management consultants who I know and respect, including David Maister,…
Business of Law
Home Phone Numbers? Cell Phone Numbers?
By Patrick Lamb
Interesting discussion in Tom Kane's Legal Marketing Blog about making it easy for clients to reach you. I put my home and cell phone numbers on my business card and…
Legal Marketing Blog
Make It Easy For Clients To Reach You
By Tom Kane
Not to belabor a point, but as I mentioned in an earlier post on "marketing continues after client hires you," it is good marketing to give your clients your home…
Business and Commercial
Speakerphones Bad, Handwritten Notes Good
By Patrick Lamb
Absolutely great post by Tom Kane, author of Legal Marketing Blog on the use of speaker phones with clients and other basic "good manners" that would make your Mom proud. …
Legal Marketing Blog
Send Client Copies of Documents
By Tom Kane
Preaching on meaningful client communications seems to be more of a recurring affliction of mine. It is so important, that I expect I will continue to do so. Dave Swanner…
Legal Marketing Blog
Improve Communications To Avoid Malpractice Claims
By Tom Kane
The ABA's Law Practice Today has an article that talks about how to avoid malpractice claims, pointing out that the majority of claims according to Lawyers' Professional Indemnity Company involve…
Legal Marketing Blog
Don’t Avoid Clients’ Calls
By Tom Kane
Ran across a succinct post by David Swammer of South Carolina Trial Law Blog about the importance of not avoiding clients when they call. You may think you have legitimate…
Legal Marketing Blog
Top 10 Marketing Tips: No. 5 – Communicate Often
By Tom Kane
As stated by James C. Turner, executive director of HALT, a national legal reform advocacy group in Washington, DC: "One of the most frequent complaints his organization gets is that…