Topic
Client Communication
250 published works
Legal Marketing Blog
Answer the Question!
By Tom Kane
Joey Asher’s article “Keep It Simple, Stupid” on New York Lawyer.com suggests that, when you answer a client’s question as to how their matter is progressing, you not spend time…
Legal Profession Blog
The “Do We Need to Know…” Trilogy: Part 3 – The Skeptical Client
When I was the general counsel of a large publicly-held company, we had a chief executive officer, my primary advisee (not my primary client, mind you, that was the corporate…
Legal Writing Prof Blog
Saturday morning in Nairobi
By legalwriting
Mimi Samuel (Seattle University) and Scola Nafuna (Nkumba University) discuss Teaching Students to Draft Letters to Clients. Professor Nafuna discussed the initial client interview (prior to giving oral or written…
Law Practice Tips
Give Them What They Want, How They Want It
By Jim Calloway
I have been known to talk about lawyers delivering information to clients in the manner in which serves the client best. This means talking with the client about whether they…
Legal Ease Blog
If You Want To Lose Clients and Ruin Your Reputation, Be Less Than Forthcoming With Your Clients
An article in today's daily e-version of the New York Lawyer (originally from the Texas Lawyer) discusses a case in which an attorney in Texas was found to have concealed…
Legal Marketing Blog
Clients Want the Answer From You – Maybe Not!
By Tom Kane
Some might think that clients just want to know what the answer is, and not have their time wasted with a lot of verbiage dealing with the background and reasoning…
Construction & Transition Litigation Law Blog
The Importance of Clear Communication with the Client
One other way that counsel can add value for the client is by helping the association’s board of directors inform the unitowners about the litigation. This takes a lot of…
Legal Marketing Blog
How Are Your Client Communication Skills? A Success or Failure?
By Tom Kane
It can’t be stated too often that a lack of communication is the biggest cause of breakdowns in the attorney-client relationship. And as I have stated before (see my No.5…
Business of Law
Is Voice Mail A Good Thing?
By Patrick Lamb
Ed Poll answers with a resounding "NO!" Ed writes the terrific LawBiz Blog. His post that "Voice mail is killing you" is a must read. This topic never bores me. …
Legal Ease Blog
How Available Are You?
Last week, one of the email groups I belong to started discussing the use of a cell phone vs. a landline or other telephone system for their office. Grant Griffiths…