Topic
Client Exit Interviews
58 published works
Legal Futures Blog
Latest podcast reveals how law firms can turn client feedback into competitive advantage
Osprey Approach has released the latest episode of its Empowering Law Firm Leaders podcast, now available to watch and listen to on YouTube, Spotify, and Amazon Music.In episode 34, Amy…
The Attorney Marketing Center
It’s worth more than you imagine
By David Ward
“How am I doing?” It’s a question we don’t ask enough, but we should. Ask your clients and prospects and business contacts what they like about your services, your staff,…
The Relativity Blog
How to Take Feedback Without Wanting to Die Inside
By Relativity
Constructive feedback is essential on a legal tech career path, but for some of us, it can be hard not to take it personally. This article offers strategies for resilience.
The Social Media Butterfly
How Law Firms Can Use Client Feedback to Strengthen Relationships and Improve Service Offerings
Clients have more choices than ever when it comes to legal services, and the firms that actively listen and respond to their needs set themselves apart. Too often, law firms…
Grow Law
BBB Review for Law Firms: Understand Ratings, Benefits, and Impact
By Sasha Berson
Customer feedback is important in any professional field, but perhaps nowhere more so than in law, where reputation equates to repeat business and referrals. As attorneys know all too well,…
The Suite Spot
The Impact of Client Feedback on Law Firm Success
A report by Acuity Knowledge Partners suggests that nearly 70% of law firms believe client feedback significantly influences their strategic decisions. Law firms are shifting gears; putting their clients at…
The Social Media Butterfly
How to Create a Client Service Feedback Program at a Small or Mid-Size Law Firm
For small and mid-size law firms, client feedback isn't just a way to gauge satisfaction—it’s a tool for growth, refinement and differentiation in a saturated market. Many larger firms have…
Jaffe Blog
How to Get Client Feedback that Helps Your Law Firm
Client feedback is the single most-important piece of qualitative data a law firm can collect. By learning about the client experience, you can identify opportunities for improvement and differentiation that…
Lawyerist
Ask The Right Questions to Get Better Client Feedback
Has the feedback you’ve received from your client surveys been lackluster? We aren’t talking about unhappy clients or low scores. We’re talking about feedback that is beneficial to help your…
Internet Newsletter for Lawyers
Make more of the voice of your clients
By Allan Carton
The voice of your clients – and others you deal with – has potential to play much more of a leading role in the ongoing development and evolution of law…