Topic
Client Exit Interviews
58 published works
Horizons
Gathering and leveraging client feedback: How law firms are using client training programs, interviews, surveys, and matter debriefs to surface BD opportunities and address service gaps
Until recently, most law firms took an unstructured approach to soliciting client feedback. Perhaps they made efforts to collaborate with clients to co-author articles, or occasionally invited clients to participate…
Prodonovich Advisory Insights
Why Your Partners Should Run Your Client Listening Interviews
One of the most common questions I’m asked about client feedback is ‘who should run the interviews’. And the general presumption among those asking this question is that it shouldn’t…
The Attorney Marketing Center
Some bad reviews are good
By David Ward
A client didn’t like your work or didn’t like you. It hurts to hear their words and realize you were the cause of their dissatisfaction, or at least they thought…
Prodonovich Advisory Insights
7 Reasons Your Professionals Don't Want to Do Client Feedback
Client feedback is one of the most wonderful business development (BD) tools any professional services firm has at its disposal. Done properly, it can inform your growth strategy, help you…
Prodonovich Advisory Insights
How Not to Annoy Your Clients When You Ask for Feedback
7 steps that will make sure your clients stay friendlyClient feedback is now a well established and proven tool for business development in professional services. And yet, a lot of…
Zen and the Art of Legal Networking
Lawyers – What do Your Clients Want? Hint: It Hasn’t Changed
Almost ten years ago, I attended a general counsel panel about achieving greater collaboration and the clients who participated shared their top takeaways for lawyers and law firms. I'm not…
LawVision Blog
Client Feedback: Considerations for Client/Referral Source Selection Process
This article was originally published through PinHawk’s Legal Administrator Daily on August 11, 2020. Below are suggestions for consideration when choosing clients to include in your firm’s client feedback program. When…
The CPA Desk
5 Tips for Getting Good Feedback for Your Not-for-Profit
By Siri Svay
According to the Center for Effective Philanthropy, practically all not-for-profits in the United States solicit feedback from their clients when designing programs and services. However, resource constraints — lack of…
Wilson Allen News
How We Did It: Setting Up A Client Feedback Program to Enhance Performance
By Suki Sahansara, Senior Director, Client Success, Wilson Allen In a recent survey by The Legal Intelligencer, law firm managing partners ranked client surveys as one of the most effective…
The Attorney Marketing Center
What are your clients saying about you?
By David Ward
Wouldn’t you like to know what your clients and professional contacts tell people about you and your practice? Are they saying good things? Accurate things? Powerful, amazing things that get…