Topic
Client Exit Interviews
58 published works
The Attorney Marketing Center
Ask your clients this ‘million-dollar’ question
By David Ward
Years ago, New York Mayor Ed Koch used to walk up to people on the street and ask, “How am I doing?”Really. He learned what his constituents thought about the…
Clio Blog
How Law Firms Can Benefit from Negative Feedback
Written by Sarah Greig, posted on January 17, 2019· Business As a Product Manager at Clio, I spend my time talking to legal professionals who use Clio to understand how…
Other
LMA ’16 – Live Client Feedback Interview: Deconstructing and Best Practices
Well everyone needs feedback. But what's the best way to get that? LMA welcomed Wicker Park Group's Tara Weintritt and Nat Slavin, and Dell's Renee Meisel to the stage to…
Legal Marketing Blog
Law Firms: Are You Listening to Clients? It’s More Critical Than Ever
By Tom Kane
For over 10 years here I've been pleading with firms to talk with their clients about how they're doing. Whether the process was seeking realistic client feedback, or simply conducting…
Legal Marketing Blog
Recap II: Client Feedback is Vital to Success
By Tom Kane
If it wasn’t so darn important, I wouldn’t harp on the topic so much. As I mentioned in my last post, I got to wondering how many posts I have…
Legal Marketing Blog
Recap: Client Feedback is Vital to Success
By Tom Kane
After seeing a couple of post in the last few days about client satisfaction, I got to wondering how many posts I have made on this blog over the past…
Zen and the Art of Legal Networking
Client Expectations in Today’s Marketplace – A Recap
On the second day of the LMA conference, I kept the client-related momentum going by heading straight into "Client Expectations in Today's Marketplace" after the GC Panel. Presenting in the…
Legal Marketing Blog
How to Seek Client Feedback
By Tom Kane
Well, 2015 is almost here. Time to plan your business development strategies for the coming year. One simple one (albeit a feared one by some lawyers), involves seeking feedback from…
The Rainmaker Blog
Improve Your Legal Marketing with Client Satisfaction Surveys
The end of the year is a perfect opportunity to conduct a client satisfaction survey, which are an information gold mine that helps you understand what your clients think about…
Cordell Parvin Blog
Have You Asked Your Clients How You Can Better Serve Them?
Have you asked your clients how you can better serve them? If so, what did you do with what you learned? Early in my career I learned that my contractor…