Topic
Client Exit Interviews
58 published works
Cordell Parvin Blog
Client Development: You’ve Got to Get Feedback
Do you have anyone giving you feedback on your client development efforts? I have always had coaches giving me feedback. It started with little league baseball, then high school sports.…
3 Geeks and a Law Blog
Using Third Party Client Satisfaction Surveys – At the Right Time
By Toby Brown
An admitted failing of the legal industry is a lack of effort on understanding the client’s pain. Previously we have noted on 3 Geeks the need to listen to clients…
Legal Marketing Blog
Client Feedback Pointers
By Tom Kane
Seeking client feedback is not only important for every law firm, but it needs to be done right. Following a recent post of mine on the topic, my friend Stacy…
Zen and the Art of Legal Networking
Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value
After lunch, I headed to "Using Client Feedback to Create Truly Meaningful Client Experiences and Deliver Greater Value" - a session that proved to have some fabulous tips. The panel…
Legal Marketing Blog
Is Seeking Client Feedback in Your 2011 Budget? It Should Be
By Tom Kane
The budget process for 2011 marketing efforts should be well underway in your firm; and clearly finding out how loyal your clients are is vital to your firm’s economic future,…
Marketing Brain Fodder
The Dynamics of a New Dialogue
As a target-driven business developer, understanding why so many professional service providers (accountants, consultants, lawyers) resist client feedback programs continues to be a puzzle I am unable to solve. Simply…
Legal Marketing Blog
What Are Your Clients Concerns? Ask Them
By Tom Kane
We were taught in law school, especially as it relates to witnesses at trial or depositions, to not ask a question that we didn’t know the answer to. It’s a…
Legal Marketing Blog
Are Your Clients Satisfied With Your Services?
By Tom Kane
Do you know the real answer or are you just guessing? Those of us who provide client feedback services, and have reported how favorable clients react to satisfaction surveys, have…
Legal Ease Blog
What would you do with client feedback?
By Allison Johs
Recently, I posted about obtaining client feedback in Do Something! Obtaining Actionable and Effective Client Feedback. But once you've asked for and received that client feedback, what do you do…
Legal Ease Blog
What would you do with client feedback?
Recently, I posted about obtaining client feedback in Do Something! Obtaining Actionable and Effective Client Feedback. But once you've asked for and received that client feedback, what do you do…