Topic
Client Exit Interviews
58 published works
Legal Ease Blog
Do Something! Obtaining Actionable and Effective Client Feedback
By Allison Johs
Last week, Jordan Furlong started an interesting discussion thread on the LinkedIn Legal Innovation group. I tried in vain on several occasions to add my comments to the thread, but…
Legal Ease Blog
Do Something! Obtaining Actionable and Effective Client Feedback
Last week, Jordan Furlong started an interesting discussion thread on the LinkedIn Legal Innovation group. I tried in vain on several occasions to add my comments to the thread, but…
Legal Marketing Blog
Client Feedback Is More Important Than Ever, But Be Careful
By Tom Kane
Not only is client feedback important, but in past posts I have sung the praises for in-house client feedback programs that demonstrate to clients the firm's management is sincere in…
Legal Marketing Blog
Ask Your Clients What They Need
By Tom Kane
It has been a couple of years since I looked at 365 Marketing Meditations: Daily Lessons for Marketing & Communications Professionals. This handbook of snippets produced by Richard Levick and…
Legal Marketing Blog
Seeking Feedback: Before, During and After A Matter
By Tom Kane
There is no wrong time to seek client feedback about your firm’s performance. Not only should law firms ask how they are doing on current matters, but how they have done…
Legal Marketing Blog
Seek Client Feedback For The Right Reasons
By Tom Kane
Although I believe that law firms will gain more work from clients because they seek feedback on how they are doing, that cannot be the reason for undertaking such a…
Legal Marketing Blog
Full-Time Client Feedback Person – The Next Trend?
By Tom Kane
Seeking client feedback appears to be getting more attention in firms of all sizes. Ballard Spahr (500-plus lawyers) has hired a full-time “client interviewer,” and Stanislaw Ashbaugh (19 lawyers) prominently links to…
Legal Marketing Blog
Ask Your Clients for One Word
By Tom Kane
If your clients were to describe you (your brand) in one word, what would it be? Well, ask them. That is what John Jantsch recommends in his current e-newsletter (free subscription available…
Legal Marketing Blog
Have You “Bothered” To Seek Client Feedback?
By Tom Kane
As another year comes to a close, it’s time to check in with clients to see how things are going, and more importantly, how the firm is doing. I don’t…
Legal Ease Blog
How Client Dissatisfaction Can Hurt You
By Allison Johs
There has been a lot of discussion among bloggers lately about client satisfaction, how to measure it, when to measure it, whether it should be in person, in writing, etc. …