Topic
Client Exit Interviews
58 published works
Legal Marketing Blog
Client Interviews: Take It Up a Notch?
By Tom Kane
Since we have had a pretty good discussion on client interviews over the last month or so (click here to revisit) by Patrick Lamb, Jim Hassett, Michelle Golden, Dan Hull…
Legal Marketing Blog
Don’t Let Your Ego Get In The Way Of Good Advice
By Tom Kane
There were a couple of different posts by Patrick Lamb at In Search of Perfect Client Service that struck me as being related. Both have to do with one's ego…
Legal Ease Blog
What To Do With Client Feedback
By Allison Johs
Now you know the importance of seeking feedback from clients, and the ways in which to go about obtaining it. But don't forget what may be the most important part…
Legal Ease Blog
Tips on Obtaining Client Feedback
By Allison Johs
As you can see from my previous post, I think seeking feedback from clients is important. But what is the most effective way to obtain this information? The answer may…
Legal Marketing Blog
Have You Done a Client Reality Check Lately? Ever?
By Tom Kane
There are several reasons that lawyers do not seek feedback from their clients, but the two most common are: I know my client is happy with our services, and not…
Legal Marketing Blog
Two Marketing Tips of the Day
By Tom Kane
Seek client feedback and spend 80 percent of your legal marketing efforts on existing clients. I am a strong believer in both tips and have found they are two effective…
Legal Marketing Blog
Client Complaints Online?
By Tom Kane
Here is a very scary thought and one law firms can avoid if they keep in constant communication with their clients and seek feedback on their services. Fast Company talks…
Legal Marketing Blog
Client Satisfaction Surveys for Law Firms
By Tom Kane
Seeking client feedback is probably the most underutilized technique for developing and enhancing client relationships. It is astonishing how few firms fail to inquire of their clients as to just how…