Topic
Client Relations
1,404 published works
The Social Media Butterfly
How to Make Your Clients Feel Special: 10 Thoughtful Ways to Build Stronger Relationships
How to Make Your Clients Feel Special: 10 Thoughtful Ways to Build Stronger Relationships Think about the last time a business made you feel special. Maybe someone remembered a small…
Data Privacy + Cybersecurity Insider
The New Client Expectation: Lawyers Who Know How to Use AI
Corporate legal departments are increasingly looking to see how outside counsel use artificial intelligence (AI). At a recent DRI, Association of Lawyers Defending Business conference, legal leaders from Bayer, Fifth…
Fretzin Blog
Turn Your Contact List into a Client-Loyalty Engine
The Relationships You Already Have May Be Your Best Growth Strategy By Steve Fretzin and Rees Morrison Most lawyers do not need hundreds of new contacts. They need a better…
Fretzin Blog
Rees Morrison: Turn Your Contact List into a Client-Loyalty Engine
A contact list is only the beginning: the real value comes from using it to build loyalty, share expertise, and make meaningful connections. Rees Morrison and Steve Fretzin discuss practical…
The Social Media Butterfly
How to Stay in Touch With Clients and Prospects When You Don’t Know What to Say
One of the most common things I hear from lawyers about business development is that they want to stay in touch with people, but they don’t always know what to…
The Attorney Marketing Center
Clients hire lawyers more often because of one thing
By David Ward
It’s not a lawyer’s qualifications or reputation. It’s not how they describe their services, the value they promise, their fee and billing practices, the size of their client list, or…
The Social Media Butterfly
How to Stay in Touch With Your Network When You’re Busy
You meet someone at a conference and have a great conversation. You connect on LinkedIn, exchange a few messages and fully intend to stay in touch. Then you get busy,…
The Social Media Butterfly
The Business Development Power of Saying Thank You: Why Your Referral Sources Deserve More Attention
Think about the last time someone referred a client to you. Maybe it was a former colleague, another lawyer who had a conflict or a client who recommended you to…
Case Status Blog
How Law Firms Can Put Every Client Phone Call on the Case Record
By Paul Bamert
How Law Firms Can Put Every Client Phone Call on the Case RecordThe short answer: Most client calls after intake never make it into the case file. Someone takes the…
The Attorney Marketing Center
What, when, why, and how?
By David Ward
When a client or prospect asks you a question, about the law or their situation, when they want information or your opinion or advice, do you usually answer or do…