Topic
Client Service
1,425 published works
The Social Media Butterfly
How to Find Better Reasons to Reach Out to Clients and Prospects
A lot of the business development advice lawyers receive comes down to staying in touch. Reach out to former clients. Keep up with referral sources. Schedule more meetings. All of…
LEX Reception Blog
What Callers Hear When They Reach a Law Firm: 200 Calls Analyzed
Over two weeks in September 2026, we called 200 law firms in Boston, Houston, and Austin. Six out of ten calls went to voicemail. Only one in four reached a...…
On The Map
Law Firm Intake Process: How to Stop Losing the Leads You Already Paid For
Most law firm marketing reports measure the wrong finish line. They count calls, form fills and cost per lead, and then stop. The number that pays the bills is signed…
Fretzin Blog
The Books and Habits That Build Better Law Firms
What the Best Business Books Can Teach Lawyers About Building a Better Practice By Steve Fretzin and Brian Klein How lessons from great business books can help lawyers become better…
Fretzin Blog
Brian Klein: The Books and Habits That Build Better Law Firms
What can a handful of great books teach lawyers about listening, delegation, client service, and building a thriving firm? Brian Klein and Steve Fretzin share the ideas that changed how…
Legal Futures Blog
Open at half eight: What “local” still means at a 200-year-old law firm
By Legal Futures Associate Dye & DurhamTishka Chapman has been a Partner in Wolferstans’ Residential Conveyancing team for 16 years. She’s seen the job change: the compliance, the technology, the pace…
The Attorney Marketing Center
Your clients are dying
By David Ward
They’re human, or managed by humans, and humans die. Or retire. Or get sick and can no longer run their business. Or go broke and no longer have a business.…
Lathrop GPM
Client Service Month Video – Kathleen Fisher Enyeart on Budget Clarity
By Lathrop GPM
Lathrop GPM
Client Service Month Video – Scott Malin on Showcasing Bench Strength
By Lathrop GPM
Furia Rubel Blog
Jennifer Simpson Carr Discusses How AI Is Changing Client Experience
By Leslie
September 2026The AI-Enabled Client Journey: How Expectations Are Changing Jennifer Simpson Carr Discusses How AI Is Changing Client ExperienceDate: October 22, 2026Location: Legal Marketing Association Southeast Region CX Intensive, Offices…