Topic
Client Service
1,425 published works
Legal Marketing Blog
Survey your Clients, If you Want to Keep them
By Tom Kane
It is much easier to get additional work from existing clients than from new clients. But you need to communicate with them. Written or telephone surveys are okay, and better…
Real Lawyers Have Blogs
Martindale-Hubbell : “The leading client development company for the legal profession?”
In all of its marketing materials and press releases LexisNexis Martindale-Hubbell claims it is the leading client development company for the legal profession. (Example) Everytime I read this, it causes…
Legal Marketing Blog
If Law Firms Want More Referrals? Get Personal
By Tom Kane
Lawyers sometimes forget that they are in the personal services business. Cold calling and direct mail just doesn't work. Such activities are too impersonal. Without a relationship with someone, why…
DennisKennedy.Blog
Client Service Ideas – Answering the Old Estate Planning Question
Turning nagging collection problems into opportunities to show exceptional service and get great marketing results. It all depends on how you want to look at it.
The Trademark Blog
Unsolicited Client Testimonial
An apparently happy client posted this about me.