Topic
Client Service
1,425 published works
Business and Commercial
Summer Associates and Client Service
By Patrick Lamb
Its that time of the year. Young adults (for the most part), most with no experience in the business world and none practicing law, arrive at their chosen law firms…
Amazing Firms, Amazing Practices
Innovaction Awards
By Gerry Riskin
At Edge International, we are very proud of our Innovaction Awards that we produce in concert with The College of Law Practice Management. A HUGE thank you to Prism Legal…
In Search of Perfect Client Service
The Mechanics of an Internal Client Service Audit
By Patrick Lamb
You’ve seen the movies with military inspections of barracks. Louis Gossett, Jr. does a great barracks inspection in “An Officer and a Gentleman.” Some refer to it as the “white…
Business and Commercial
The Importance of Leadership
By Patrick Lamb
I know for a fact that there are lawyers in many firms who "get it" when it comes to client service, but whose firms don't. In my experience and and…
Business and Commercial
Conflicts and Client Service
By Patrick Lamb
Providing yet more fodder for this blawg, the May issue of Corporate Counsel contains a short article entitled "Conflict Avoidance," which discusses Citigroup's new policy on conflicts, which makes it…
Legal Marketing Blog
Top 10 Marketing Tips: No. 3 – Seek Client Feedback Often
By Tom Kane
It continues to amaze many clients that more lawyers do not seek their feedback on the legal services provided. Over the years I have met with dozens of law firm…
Business of Law
The chicken or the egg?
By Patrick Lamb
My kids are now old enough to ask questions to which I have no answers-Which came first, the chicken or the egg-type questions. (At least we've moved on from why…
Legal Marketing Blog
Marketing is About Making the Client Feel Good
By Tom Kane
Thanks to Doug Sundheim in a post on Fast Company's blog for the following quote: "They may forget what you said, but they will never forget how you made them…
Legal Marketing Blog
Take Time to Have Meaningful, Nonbillable Conversations with Clients
By Tom Kane
An article by John Jantsch at Duct Tape Marketing gave me an idea on how lawyers can improve their marketing so as to get what he calls more: -fulfilling work…
Legal Marketing Blog
Marketing Continues After Client Hires You
By Tom Kane
I can't help but recall the times I regretted a purchase. Was I too impulsive? Is it what I really need or want? And so forth. Reid Trautz recently posted…