Topic
Client Service
1,425 published works
Legal Marketing Blog
Encore: Under Promise, Over Deliver Your Services
By Tom Kane
In a discussion with my wife (who is a fundraiser) last evening, she pointed out there are many opportunities to over promise and underdeliver in both of our fields. I…
Business of Law
Client Service: Separating Fact from Fiction (Part III)
By Patrick Lamb
This series of posts began with a discussion of how almost every firm these days claims to provide exceptional quality service. A discerning client can ask some probing questions to…
Business and Commercial
Client Service: Separating Fact from Fiction (Part II)
By Patrick Lamb
Yesterday, I began a discussion of questions a client could ask a prospective (or current) firm to determine whether the firm is truly committed to providing outstanding client service. Today,…
Business and Commercial
Client Service: Separating Fact from Fiction (Part I)
By Patrick Lamb
Everyone, it seems, has realized that clients want good service. Most have responded by saying they provide great service. Only a few, however, really do provide it. How is a…
Business and Commercial
Service Lessons From The World Of Accounting
By Patrick Lamb
Michelle Golden, President of Golden Marketing, recently made a post to her blog, Golden Practices, about what A-Level clients like and don't like about their CPAs. Read the entire post…
Business and Commercial
The Morphine Made Him Say It! Service Lessons From A Hospital Stay
By Patrick Lamb
Absolutely great post on Larry Bodine's Professional Marketing Blog today. Larry had to spend some time at Edward Hospital in Naperville, Illinois, having his shoulder repaired. Apparently still enjoying the…
Business and Commercial
Client Service Audits and The Chairs In Your Lobby
By Patrick Lamb
Matt Homann has an interesting entry in his [non]billable hour blog, picking up a post from Howard Mann who writes a blog called Dig Tank. The gist of the article…
Amazing Firms, Amazing Practices
Patrick Lamb’s “Lawyer’s Must Reads”
By Gerry Riskin
Patrick's Blog: "In Search of Perfect Client Service - Why Lawyers Seem To Stumble" (see link in my Blogroll) includes a list of Lawyer's Must Reads that I think makes…
Business and Commercial
RFP Responses and Client Service
By Patrick Lamb
My LexThink friend Matt Homann has a really intriguing blog entry today. In the [non]billable hour, Matt quotes a guy named Craig Arthur, who writes that you should respond to…
Business and Commercial
Can Starbucks Improve Client Service?
By Patrick Lamb
Earlier today, Tom Peters wrote: "I've written a lot positive about Starbucks ... and will continue to do so. But the fact is that I am one of those "line…