Topic
Client Service
1,425 published works
Legal Marketing Blog
Exceeding Client Expectations Is A Good Idea
By Tom Kane
Patrick Lamb over at In Search of Perfect Client Service has a short and succinct post on the recurring theme of the delivery of legal services - specifically in the…
Business of Law
Clients–Is this the kind of team you want on your matter?
By Patrick Lamb
My December American Lawyer arrived today. As I always do, I turned to Aric Press' column. Aric is the Editor-in-Chief of American Lawyer. If there is anyone more attuned to…
Other
An Opportunity For In House Lawyers To Work With Lawyers Truly Committed To Client Service
By Patrick Lamb
I am very happy to see the number of posts commenting favorably on the launching of the Law Department Purchasing Consortium. Highly respected blogs and bloggers and greeted the lauch…
Other
On becoming a Trusted Advisor
By Patrick Lamb
David Maister is one of the leading thinkers on client service, if not the leading thinker. His book The Trusted Advisor was an incredibly insightful work. He focused on the…
Amazing Firms, Amazing Practices
Can clients get pickled at your law firm?
By Gerry Riskin
Seth Godin has done it again but maybe the value of his post for law firms transcends his own intention. First, read his post, then read my following comments. PUNCHLINE:…
Business and Commercial
It takes a Village
By Patrick Lamb
With due regard to the author of a book by the same name, I believe that in today's corporate environment, one person cannot service a client alone. It takes a…
Business and Commercial
Alternative Fees. Boutique Firms Relentlessly Focused On Client Service. I Rest My Case.
By Patrick Lamb
One of the blogs I read regularly is The Wired GC. I just read this post in which the Wired One analyzes the results of American Lawyer's recent mid-level associate…
Business of Law
The Importance Of Managing Client Expectations
By Patrick Lamb
It is human nature to warm to pleasant surprises. It is an axiom of legal practice that clients hate surprises, at least the "bad news" kind. Smart lawyers do two…
Business of Law
Yours, Mine and Ours: Why Clients Benefit From Deep Relationships With Their Law Firms
By Patrick Lamb
Ed Poll, who writes LawBiz Blog, makes some interesting points about succession planning in his July 20 post, Keeping Clients After A Lawyer Retires. Among the many valuable points Ed…
LawBiz Blog
Keeping clients after a lawyer retires
By Ed Poll
Question: How are clients kept with a firm when a lawyer retires? This is a classic and difficult problem for many law and professional firms. Typically 10% of the lawyers…