Topic
Client Service
1,425 published works
Legal Ease Blog
Do You Know If Your Clients Are Satisfied?
In ongoing surveys of lawyers that I've conducted, most agree that client service is an important part of marketing, and yet many don't have methods in place to measure client…
Business of Law
Invitation To Ralph Palumbo To Join Blogosphere
By Patrick Lamb
From time to time, I have the opportunity to provide examples of great client service or innovative thinking in the area. Today, I want to highlight the work of Ralph…
Business of Law
Annual Blawg Awards–New Category Needed
By Patrick Lamb
Supposedly being relentlessly focused on client service and trying always to be looking at things from the perspective of a client, I'm ashamed to admit that this wasn't my idea. …
Business and Commercial
The Essence of Leadership
By Patrick Lamb
I write from time to time on issues of leadership. Some might wonder what leadership has to do with client service. In my view, the answer is "everything." I was…
Business and Commercial
Lessons for Lawyers: Communicate, communicate, communicate
By Patrick Lamb
There is nothing so important as ensuring through every available means that you and your client are on the same page, that what you do is what is expected. Doesn't…
Business of Law
The Geography of Great Client Service
By Patrick Lamb
Eschewing the time-honored maxim of "location, location, location," The Wired GC continues his analysis of the importance (or lack thereof) of office location in a world where most client interaction…
Legal Ease Blog
Are You Getting the Most Out of Your Network? Part II
Continuing with the same theme as my post from yesterday, the same Harvard Business Review article recommends 'mapping' your network - listing your contacts in the first column, who introduced…
Business and Commercial
Driving Change: Chicken or Egg, Client or Law Firm?
By Patrick Lamb
The Greatest American Lawyer contains a very thoughtful post on the issue of whether law firms will ever lead change in the manner services are provided to clients. The GAL…
Business of Law
A Substantive “Must” For Great Client Service
By Patrick Lamb
I saw this post on PDF for Lawyers, a site edited by Ernie Svenson (Ernie the Attorney) and Dave Fishel, just on top of participating in an ALM program on…
Business and Commercial
Building A Client Service Culture
By Patrick Lamb
I am certain that there is no single formula for success, but a recent post by Tom Peters sums up the key ingredients as well as anyone. The post is…