Topic
Client Service
1,425 published works
Legal Ease Blog
Rules for Client Service
By Allison Johs
J.D. (Dan) Hull of What About Clients is blogging about his list of 12 rules for dealing with clients. His most recent rule is rule number 8, Think like the…
Business and Commercial
It Takes A Village To Attract and Maintain Great Clients
By Patrick Lamb
Okay Dan, I will take the bait. Dan Hull hates logos. So he told us here. That invited comment from a number of people, including me. Dan was back at…
Business and Commercial
Sill More on Client Service Interviews
By Patrick Lamb
Tom Kane of Legal Marketing Blog weighs in here. His post's title aside, Tom most certainly is not part of the "peanut gallery." Its a strong post. Please read it.
Amazing Firms, Amazing Practices
Fabulous Article by Bruce Marcus features 65 client teams at Akin Gump
By Gerry Riskin
(Click on photo for bio.) Bruce adds this terrific article to The Marcus Letter: ALL TOGETHER NOW - IT'S OUR CLIENT The Client Service Team As A Growing Phenomenon The…
Business and Commercial
Speed: The Essential Ingredient
By Patrick Lamb
I was absolutely stunned to read this post by Tom Collins, who writes morepartnerincome. To set the stage, Tom tells this story: The attorneys were talking about handling e-mail and…
Other
Bill Clinton: Bringing New Meaning To Client Service?
By Patrick Lamb
Hilarious post by Dan Hull following up on the news that Bill Clinton is eligible to reinstate his law degree. On behalf of his firm, Dan posts this ad: WANTED:…
Business and Commercial
Good summary on Traits Clients Seek
By Patrick Lamb
Fascinating post by James Hassett of Law Firm Business Development summarizing a presentation by Paul Clifford at a recent New England Legal Marketing Association meeting. Clifford is a former managing partner at a…
Business of Law
The One Question To Ask Clients When Doing Satisfaction Surveys
By Patrick Lamb
I've written several times about client surveys. For example, here and here. The case for conducting client surveys is so compelling that its hard to believe that there are firms…
Legal Ease Blog
More on Client Surveys and Client Satisfaction
It seems that I wasn't the only one thinking (or writing) about client surveys and client satisfaction this week. Check out the post by Patrick Lamb of In Search of…
Real Lawyers Have Blogs
Martindale-Hubbell no longer claims to be the leading provider of client development solutions
Martindale-Hubbell is no longer claiming to be the leading provider of client development solutions for the legal profession. In press releases through the end of 2005 LexisNexis Martindale-Hubbell always claimed…