Topic
Client Service
1,425 published works
Cordell Parvin Blog
Client Development Tip #1
Clients are unhappy with the service provided by their law firms. Surveys reveal that 75% of the Fortune 1000 general counsels would fire their current law firm and hire another…
Legal Ease Blog
Considering Client Service As Part of Employment Reviews
By Allison Johs
The other day, I posted about value based fees, inspired in part by some posts on Dan Hull's What About Clients blog. Today I'm commenting on another of his posts…
Legal Ease Blog
Considering Client Service As Part of Employment Reviews
The other day, I posted about value based fees, inspired in part by some posts on Dan Hull's What About Clients blog. Today I'm commenting on another of his posts…
Legal Marketing Blog
How Detailed Is Your Matter Intake Form?
By Tom Kane
You do have a matter intake form, don’t you? If not, shame on you. It is a valuable tool in legal marketing, simply because it will tell you where your…
Legal Ease Blog
More On Client Experience: Can Your Clients Find What They Need On Your Website?
By Allison Johs
I was reading today's MarketingProfs Today, when I was struck by an article by Leigh Duncan about her bad experience at an Apple store. Although generally a fan of Apple…
Business of Law
Setting Priorities Improves Client Service
By Patrick Lamb
The Greatest American Lawyer has an interesting post--Lawyers Need to Get Their Priorities Straight--that is worth reading. The post draws on GAL's new practice of having a routing sheet attached…
Business of Law
Are There Definite Rights And Wrongs For Client Satisfaction Surveys?
By Patrick Lamb
Over the past several months, Jim Hassett, Dan Hull, Michelle Golden, Tom Kane, Tom Collins (via guest blogger Jim Remsen) and I (and if I have left out anyone involved…
Business and Commercial
A Time To Sell? No Way!
By Patrick Lamb
In late January, I was one of several bloggers posting about who should be conducting client surveys and whether the surveys should be a disguised or blantant selling vehicle. Check…
Law Practice Tips
Site of the Week:PracticePro’s Managing a Better Professional Services Firm
By Jim Calloway
Wouldn't it be nice if there were a short, concise book on the basics of improving your law firm's client service? In theory, it would be brief enough so that…
Legal Ease Blog
Do You Know What Your Clients Really Want?
By Allison Johs
Last week, Seth Godin's blog contained a short, but pointed post entitled what consumers want. He says that consumers say they want everything "perfect, now and cheap," but what he…