Topic
Client Service
1,425 published works
Business and Commercial
Snakes…Planes….And Client Service?
By Patrick Lamb
What do snakes and planes have to do with good client service? That is the question I asked myself when I began reading Rob Millard's post Snakes On A…
Legal Marketing Blog
What General Counsel Want
By Tom Kane
In-house counsel are generally not bashful when it comes to saying what it is they ticks them off about their outside law firms. There have been many a panel at…
Legal Ease Blog
Why Lawyers Are Bad at Client Service
By Allison Johs
I published a post last week about excellent client service that has prompted a fair bit of discussion both on the blog and off. I received an email from a…
Legal Ease Blog
Why Are You Really Losing Clients?
By Allison Johs
Michelle Golden of Golden Practices has an excellent post about the real cause of lost clients in professional services firms. As her post notes, the 'reasons' law firms think they…
Legal Marketing Blog
Closing The Deal With Prospects – Part I
By Tom Kane
Law firms should focus on existing clients and referral sources as the best sources of new business. I know, I know you’ve heard that refrain many times from me. But,…
Legal Ease Blog
Can Excellent Client Service Be Taught?
By Allison Johs
A brief article in the July 2006 Inc. magazine caught my eye. The piece was about customer service in restaurants, but the lesson applies to law firms, too. A reader…
Law Practice Tips
What Creates Client Satisfaction? Meeting Expectations.
By Jim Calloway
The subject line of this post is obvious in many ways, but there's really some depth behind it. In all of our endeavors, we are generally satisfied when we get…
Cordell Parvin Blog
What Bad Service Feels Like
I think frequently about providing extraordinary service for clients. I do not often think about examples of poor client service. I had an experience recently that helped me understand why…
Business and Commercial
Face Time Is Where Its At
By Patrick Lamb
I have previously posted on The Geography Of Great Client Service, so I was pleased to see two terrific posts (here and here) by Matt Homann, author of the invaluable [non]billable…
Real Lawyers Have Blogs
Legal marketing program : University of Miami
The University of Miami has launched a Legal Marketing and Client Development Program for legal professionals. It's a two-and-a-half day course designed for office and marketing managers, solo practitioners, as…