Topic
Client Service
1,425 published works
Chicago IP Litigation
Cisco’s GC Speech is Heard Around the Country
In January, Cisco's General Counsel Mark Chandler gave a speech at Northwestern's Securities Regulation Institute that made major headlines. Because several in-house friends and colleagues have mentioned it to me…
Legal Ease Blog
What Kind of Service Are Your Clients Entitled To?
On the heels of my post earlier this week, I received an email from JetBlue yesterday with the subject line, "An Apology From JetBlue Airlines." (No, I wasn't one of…
Real Lawyers Have Blogs
Florida Bar okays testimonials on law firm websites
Only took them four years of debate, but the Florida Bar Association has authorized the use of client testimonials on a law firm website. Pending approval by the Bar's Board…
Legal Ease Blog
Don’t Forget to Ask for Referrals
By Allison Johs
The best source of new business for many lawyers is referrals from other lawyers or from existing clients. But it's rare that lawyers maximize the potential number of referrals they…
Legal Marketing Blog
How Does Your Customer Service Rate?
By Tom Kane
My post of last week entitled “Everything You Do as a Lawyer is Marketing” came about as a result of an article on "customer service" from a lawyer’s perspective by…
Legal Ease Blog
Should I discount my fees in order to bring new clients in the door?
In general, I don’t recommend discounting your fees. Once you provide a discount, clients and possibly potential clients will know that you can and will do the work for the…
Legal Marketing Blog
Do You Need to Fire A Client?
By Tom Kane
Sometimes it is a wise legal marketing decision to fire a client. There could be any number of reasons you should, including:Client consistently challenges your invoices Always is slow in…
Legal Profession Blog
Trust, Lawyers, and the Linguistic Turn
Posted by Jeff LipshawA reader asked by way of an e-mail how a client knows whether a lawyer litigating a case is spending the right amount of time (i.e., not…
Legal Ease Blog
Take Yourself Back to School to Help Your Practice Make the Grade
As September draws to a close, I couldn't resist another school-themed post. Remember the excitement of a new school year? As a kid, I always got excited at the beginning…
Legal Marketing Blog
Sir Richard, Could You Help Us Out Here?
By Tom Kane
In the September issue of Fast Company there is an article about the founder of Virgin Atlantic Airways entitled “The Enlightenment of Richard Branson” (unfortunately to see the actual article,…