Topic
Client Service
1,425 published works
Cordell Parvin Blog
Get Your Staff Involved in Creating Raving Fans
A few years ago one of my clients recommended I read Ken Blanchard and Sheldon Bowles' book "Raving Fans." I read it and thought it was a great book on…
Legal Marketing Blog
Self-Aggrandizement by Law Firms (and Consultants) is Dumb
By Tom Kane
Why do consultants have an overwhelming compulsion to blow their own horn. Hmm. Law firms do too, don’t they? Well, I’m thinking that’s not smart. Focus on the client. You shouldn’t tell clients THAT…
Amazing Firms, Amazing Practices
Thank you to Patrick Lamb of Butler Rubin
By Gerry Riskin
I am truly humbled by the praise bestowed upon my book and audio program today by Patrick Lamb in his post: Client Service Lessons And So Much More. Patrick's…
Business and Commercial
Client Service Lessons And So Much More
By Patrick Lamb
I was paging through April/May volume of the Law Practice, and came across an ad for The Successful Lawyer, authored by my good friend, Gerry Riskin. (Gerry's blog Amazing Firms…
Legal Marketing Blog
Dan Hull: “The 12 Rules of Client Service”
By Tom Kane
I have always enjoyed my friend Dan Hull’s What About Clients? blog. Yesterday, I was drawn to his site because he was kind enough to have mentioned a recent post…
Business and Commercial
A Fresh Look At Law Firm Services
By Patrick Lamb
My friend, Dan Hull, of What About Clients? fame, has established himself as one of the blawgosphere's leading thinkers on client service issues. I have to resist the temptation…
Business and Commercial
Client Service And The Hiring Process
By Patrick Lamb
I just finished a terrific article by Joel Henning in the January/February issue of Executive Counsel. Joel's article is "Law Firms and Great Hotels." He relays his conversation with Ellen…
Cordell Parvin Blog
Building the Next Generation of Rainmakers
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Legal Marketing Blog
Are You the Sharpest Knife in the Legal Drawer
By Tom Kane
Pamela (Pam) Slim at Escape from Cubicle Nation blog has an entertaining post about when her mother bought her a very nice, sharp knife after having had to use ten…
Other
Sharp Knife Post Describes Key Elements Of Great Client Service
By Patrick Lamb
Thanks to Tom Kane, I was referred to a post by Pamela Slim in Escape From Cubicle Nation (by the way, I love the blog's subtitle--"How to go from corporate…