Litigation against hotel owners due to bed bug infestation is running rampant. The best way to take a bite out of a bed bug claim, may just be to bite back with a good strategic defense plan before the problem arises. Let’s face it – there is a huge “ooogh” factor when it comes to bed bugs. Bed bugs are small nocturnal animals that are flat until they bite and suck human blood and puff up – ooogh! Of course hotel guests would be unwelcoming to bed bugs. The first line of defense to a bed bug claim is to train your staff to take complaints seriously. A guest who feels that the hotel is not taking the complaint seriously, may just run to the lawyer and file a claim. The second step is to have a plan to monitor bed bug infestation and bite back with a protective plan before the bed bugs can get the better of your hotel – and in turn your bottom line.
