In Remaking News of the Week, Mark Rigotti speaks about the future of work in an interview with journalist James Ashton. Mark is the long-standing CEO of Herbert Snith Freehills which is a pioneer of many new ways in a legacy BigLaw business model firm.

Today the shape and nature of the workforce are very different from how it was 10, 20 years ago. The prolific rise of mobile technology, the cloud, better forms of transportation and a more globalised world, among other things, have led to people adapting how, when and where they work. It’s even said, “There’s no place called work anymore“.

The legal services sector is no different. “How lawyers will be working in the future is ever-changing and requires skills to adapt, to be open and to be curious”,  according to Mark.

“There’s always going to be a slice where clients want an empathetic relationship and to know it’s going to be OK. There’s also an element of creativity and there’ll be a role for technology to play in supplementing that but quite often there is a bit of a human spark there as well,” says Mark.

In this video, Mark discusses the transforming nature of the legal profession, the opportunities and challenges it brings, and ensuring that the delivery of excellent client service continues to sit at the core of change.

The interview was posted in May 2019 on Herbert Snith Freehills’ website.

 

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